Qantas closes their Bangkok Business Class lounge

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Qantas is turning a page at Bangkok Suvarnabhumi International (BKK). As of Sunday, November 15th, the airline will permanently close their Business Class lounge and direct their passengers to the nearby Louis’ Tavern CIP Lounge, though other alternatives are also available. While disappointing, the change is hardly surprising. Qantas only operates a single daily flight from […]

SkyTeam opens a new shared lounge at Hong Kong airport (HKG)

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SkyTeam ground services have historically been weak at Hong Kong airport, compared to the solid products offered by competing alliances oneworld and Star Alliance. oneworld, the dominant alliance, benefits from the presence of home carrier Cathay Pacific, which operates an several gorgeous lounges including the newly reopened The Pier First Class Lounge, luxurious cabanas at The Wing, […]

American Airlines to close Admirals Clubs at Buffalo and San Juan airports; Miami lounge under renovation

American Airlines has embarked on an ambitious program to renovate their airport lounges, bringing additional power outlets, new furniture, and in some cases a brand new fresh design to Admirals Club clubs worldwide. While for the most part renovations have yet to happen — the airline claims that 9% of the updates are completed or underway — […]

The use of airline lounges as a marketing tool: history and innovation

We’re pleased to feature this guest post by our partner site Experience The Skies. Follow Experience The Skies for the latest on the aviation industry with a focus on route management, passenger experience and information technology.   Airline lounges provide a sanctuary for elite and high-yield passengers travelling around the world. They can be used as a […]

Cathay Pacific is doubling the size of their San Francisco lounge

The Cathay Pacific Business and First Class Lounge at San Francisco airport (SFO) Terminal A has built a reputation as a gorgeous facility. The décor designed by firm Foster & Partners boasts high-end finishes, elegant furniture, and a relaxing, upper-scale vibe. But the club, built in 2011, has far outgrown its intended target customer base and suffers from […]

New seasonal complimentary food menu at United Clubs effective today

Back in April, United introduced a major overhaul to the complimentary food selection at their United Club locations worldwide. The meager selection of pre-packaged cheese and crackers was supposed to make way for a healthier, more diverse and more nutritional selection including a yogurt bar with mixed fruit, hard broiled eggs and oatmeal at breakfast, […]

United Club updates: upcoming access restrictions for Club members, and possible changes to Copa partnership

United Club access restrictions effective August 18, 2016 As of August 18th, 2016, United Club members (paid memberships, lifetime memberships and Chase Club card memberships) will be required to present a same-day boarding pass in order to gain access to United Club locations worldwide. United posted signs highlighting the change at United Clubs last week, […]

EVA Air: Design overload lands at Bangkok Suvarnabhumi Airport

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EVA Air, Taiwan’s flag carrier and a member of Star Alliance, has become a master at delivering the ultimate but unlikely combination of quirky but high end service. The airline’s premium intercontinental business class service, dubbed Royal Laurel Class, features flat bed seats in a private reverse herringbone layout, coveted RIMOWA amenity kits, pajamas, FIJI water, […]

The Definitive Guide to United BusinessFirst and Global First Arrivals services

Passengers flying in United BusinessFirst (international business class) or Global First (international First Class) arriving at select European and worldwide destinations in the morning have the option to enjoy a complimentary shower on the ground upon arrival, as well as breakfast and Wi-Fi at specific locations. Arrivals services allow passengers to maximize sleeping time on board […]

Lufthansa to open five new lounges at Munich airport

What’s not to love about Munich airport? It serves the lovely capital of Bavaria, which is located minutes away on the S-Bahn. It’s compact — at least in comparison to its sprawling and ever expanding peer at Frankfurt. It’s a model of efficiency and offers some of the shortest minimum connection times for an airport this […]

Alaska Airlines Board Room members to enjoy reciprocal access to American Airlines Admirals Clubs

Effective on August 15th, members of Alaska Airlines’ Board Room will enjoy access to the entire network of American Airlines Admirals Clubs when flying on Alaska Airlines or American Airlines. The new program, announced today, is an expansion of Alaska and American’s prior agreement, which granted Alaska Airlines’ Board Room members access to a handful of Admirals […]

Aspire Lounge and Spa, the first independent lounge at London Heathrow Terminal 5, is now open

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There’s certainly no shortage of lounges at London Heathrow Terminal 5: British Airways, which occupies the entire terminal (plus portions of Terminal 3), operates no less than two First Class lounges (“Galleries First”), three Business Class lounges (“Galleries Club”), and one Arrivals Lounge. The British Airways lounges share two common traits. 1. They only welcome British […]