Despite its name, the ANA Arrival Lounge at Tokyo Narita Airport assumes two roles: in addition to welcoming ANA’s premium passengers arriving on international flights, it doubles as a domestic departure lounge. This is a smart move on ANA’s part: many airlines balk at the cost of operating dedicated arrival lounges, so a dual use facility certainly makes a lot of sense.
For the traveler though, this dual purpose means that the lounge doesn’t reach its potential in either category. As a departure lounge, it is somewhat inconvenient due its location outside security. As an arrival lounge, it is quite crowded and food options are extremely limited.
ANA Arrival Lounge NRT design
Physically, the lounge is essentially a large rectangular space divided into two areas. In the front is the buffet area with dining tables. The modern design with clean lines is enhanced by indoor vegetation. In the back is an open seating area with a far less inspired design: the layout offers little privacy (save for a few curtains which carve out more secluded spots); the chairs are mildly comfortable, and power outlets are lacking.
The lounge is comfortably lit but lacks windows and therefore natural light. That’s fine for an arrivals lounge where patrons aren’t expected to stay long, but unfortunate for a departure lounge.
ANA Arrival Lounge NRT amenities
The ANA Arrival Lounge offers clean and well-maintained shower suites. Towels, amenities and bath products are provided.
Unfortunately, the food selection disappoints. While we like to think of arrival lounges as an opportunity to skip breakfast on the plane in order to maximize sleep time, the ANA Arrival Lounge doesn’t offer much in terms of breakfast: the buffet mostly offers a small selection of shrink wrapped sandwiches, along with a few pickled veggies and pastries. Other basic snacks are available throughout the day.
There is also a business center with a fax/copier.
ANA Arrival Lounge NRT bottom line
The ANA Arrival Lounge at Tokyo Narita Airport is a convenient place to shower and check on email after an international flight – the location is ideally located immediately outside immigration and right above the train station, and in typical Japanese fashion, the staff is efficient and courteous. Also, since the lounge doubles as a departure lounge, it is open all day unlike typical arrivals lounges. If you don’t need to shower, though, it is probably not worth a visit.
As a departure lounge for domestic flights, the ANA Arrival Lounge delivers on the basics – and the showers are a treat – but it is a far cry from ANA’s international lounges.
You may have access to ANA Arrival Lounge as a premium customer of one of the following airlines, or as an elite member of their frequent flyer program. Check the Access rules tab for more details.
Access for eligible customers traveling on the following Star Alliance member airlines only.
This lounge operates both as an arrival facility for international flights and as a departure facility for domestic flights, and welcomes ANA customers exclusively. Passengers arriving or departing on other Star Alliance airlines do not have access.
Passengers arriving on ANA international flights
The following arriving passengers have access:
- First Class customers arriving on ANA operated international flights on the day of arrival only (+1 guest)
- Business Class customers arriving on ANA operated international flights on the day of arrival only (no guest)
- ANA Diamond Service members, ANA Platinum Service members and ANA Super Flyers Card members arriving on ANA operated international flights on the day of arrival only (+1 guest)
Guests must be arriving on the same flight as the eligible customer.
Passengers departing on ANA domestic flights
The following departing passengers have access:
- Premium Class customers departing on ANA domestic flights (+1 guest)
- ANA Diamond Service, Platinum Service and ANA Super Flyers Card Members departing on ANA domestic flights (+1 guest)
- Star Alliance Gold members on ANA domestic flights (+1 guest)
- Customers holding ANA JCB Card Premium, and/or ANA JCB Card SuperFlyers Premium departing on ANA domestic flights (no guest)
- ANA Bronze Service members departing on ANA domestic flights may access this lounge at a cost of 1,000 miles (no guest)
When flying Star Alliance
When flying Star Alliance. Worldwide membership only.