Aspire Lounge

Newcastle (NCL) Airside, after duty free, go down escalator towards gates
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    Photo: Provided. All rights reserved.

  • Photo: Provided. All rights reserved.

    Photo: Provided. All rights reserved.

  • Photo: Provided. All rights reserved.

    Photo: Provided. All rights reserved.

  • Photo: Provided. All rights reserved.

    Photo: Provided. All rights reserved.

  • Photo: Provided. All rights reserved.

    Photo: Provided. All rights reserved.

  • Photo: Provided. All rights reserved.

    Photo: Provided. All rights reserved.

  • Photo: Provided. All rights reserved.

    Photo: Provided. All rights reserved.

  • Photo: Provided. All rights reserved.

    Photo: Provided. All rights reserved.

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  • Operated by
    Swissport
    Swissport
    Bathroom: yesBusiness Center: yesComplimentary Wi-Fi: yesShowers: noFamily Room: noSmoking Room: no
    Other amenities:         
  • Our review
  • Food & Beverages
  • Airlines
  • Access rules
  • Comments
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    • David Myers
      1 year ago

      Arrived at our scheduled time of 12:00pm on Friday 9th September 2019 to be greeted with the message that all of the toilets in the lounge were out of order and that toilets at gate 19 were the closest. These things happen, and the company were attempting to solve the problem. Despite the lounge being at capacity, our group of 4 had a reserved table allocated for our duration. At my first visit to the bar I asked for a bottle of Tiger beer and I was informed that due to the morning delivery being a no show there was no Tiger beer available. I asked for a glass of white wine for my wife, and was told the same. When we made our decisions on what to drink, I was informed that the ice was being rationed due to a problem with the ice machine, and that drinks were being served in whatever glass was available due to the glass washer being on a go slow, and when I asked for a packet of crisps there were none available. The staff were putting on a brave face because they were taking a bit of stick, which was not fair to them, but Aspire were letting a lot of customers down. Maybes this was just a one off but there did not appear to be a plan B for the possibility of running out of product. Despite there being a number of other bars in the airport I don’t suppose the management thought about borrowing product from them until the Aspire delivery arrived to pay them back. I think its called being pro-active, or using common sense. What might have also worked from a customer service point of view would have been the manager offering his apologies to his customers for this set of unusual circumstances but this was probably too much to ask.

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