Aspire Lounge

Newcastle (NCL) Airside, after duty free, go down escalator towards gates
CLOSED TEMPORARILY
BOOK NOW!

COVID-19 closure: Aspire Lounge is temporarily closed.

Be the first to know when Aspire Lounge re-opens. It's free and easy. or create an account and sign up to be notified. We will monitor the status of this lounge and e-mail you when it re-opens.


The basics
Operated by
Swissport
Swissport
Bathroom: yesBusiness Center: yesComplimentary Wi-Fi: yesShowers: noFamily Room: noSmoking Room: no
Other amenities:         
Overview
Food & Beverages
Airlines
Access rules
Comments
Overall ratings
Overall
Design
Ambience
Food and drinks
Amenities
Service

  • David Myers
    Design
    Ambience
    Food and drinks
    Amenities
    Service

    Arrived at our scheduled time of 12:00pm on Friday 9th September 2019 to be greeted with the message that all of the toilets in the lounge were out of order and that toilets at gate 19 were the closest. These things happen, and the company were attempting to solve the problem. Despite the lounge being at capacity, our group of 4 had a reserved table allocated for our duration. At my first visit to the bar I asked for a bottle of Tiger beer and I was informed that due to the morning delivery being a no show there was no Tiger beer available. I asked for a glass of white wine for my wife, and was told the same. When we made our decisions on what to drink, I was informed that the ice was being rationed due to a problem with the ice machine, and that drinks were being served in whatever glass was available due to the glass washer being on a go slow, and when I asked for a packet of crisps there were none available. The staff were putting on a brave face because they were taking a bit of stick, which was not fair to them, but Aspire were letting a lot of customers down. Maybes this was just a one off but there did not appear to be a plan B for the possibility of running out of product. Despite there being a number of other bars in the airport I don’t suppose the management thought about borrowing product from them until the Aspire delivery arrived to pay them back. I think its called being pro-active, or using common sense. What might have also worked from a customer service point of view would have been the manager offering his apologies to his customers for this set of unusual circumstances but this was probably too much to ask.

  • Loading more comments...

Leave a review

Join the conversation and add photos! or create an account so we can keep track of your contributions and notify you of any response. Plus, you'll be able to upload photos.
Select a rating
Overall
Select a rating
Design
Select a rating
Ambience
Select a rating
Food and drinks
Select a rating
Amenities
Select a rating
Service

BOOK