Delta Sky Club

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  • Overall:
    • dp
      2 years ago

      Although this is a spacious and modern lounge, the service is inadequate. As with many US lounges by various airlines, the consistent weak point seems to be the staff. Grumpy, mostly not friendly, often shabby and unkempt. Why? Is this a management issue? It has nothing to do with the staff being almost always a member of a minority group: other lounges in EU and Asia employ the same ethnic and socioeconomic groups. The management and training seems to be where the problem is.

      Good choices but presentation really is substandard and unappetizing

      Need attention to detail, cleanliness

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