Pearl Lounge (Departures)
- Air conditioning
- Flight information monitors
- Newspapers and magazines
- Prayer room
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They advertise they have all kinds of food and drink selections. We arrived at 11am and they had no sodas, no water and only a couple of old smelly tuna sandwiches. The service and staff really are horrible! They don’t want to help you and would rather sit in the room and watch their phone while customers wait for help.
Lounge was terrible. No food, no drinks. Booked through Lounge Pass who were just as bad. Terrible service from the Lounge and also from Lounge Pass. Reception rude, stay away and save your money to get something to eat and drink from the other places around the airport. Shocking and will never use this place or Lounge Pass again. If I could give this no stars I would.
Hardly a lounge. Don’t go in unless you get it free with your credit card. Would be asking for a refund if I paid! Firstly, Lounge Key cards don’t work due to a system error. Finally got in after they rudely refused to begin with. Space looks nice enough but they have tiny fruit pots and a few pastries. Drinks are tea coffee or water. No soft drinks or alcohol. Not worth paying for
Terrible service. Got there at 6am sharp, they lied the lounge was supposed to be open at 7am, despite all the information in multiple websites saying it opens at 6am. Also they pretended not to find my loungekey number, and also that my card was “not working”. After talking to a rude receptionist for a couple of minutes, our access was given, but after inside we noticed there were absolutely no food, no drinks, nothing. Of course they did not tell us that until we were already in (and already charged). I guess they were simply not expecting guests and made a bunch of lies.
Beautiful design. Food wad amazing and the staff were very helpful and welcoming. I loved it.
Un desastre, el peor lounge que visité en mí vida, la chica de recepción nos atendió muy mal y nos dijo que no había comida cuando si la había, de todos modos la comida era pésima y las bebidas calientes, no había nadie para recoger los platos.
Do not waste your money. Stay away from this lounge. This lounge is terrible. Visited at 7.30 pm on 20th April 2019 .
I’d paid for 6 people. When we arrived, were told by a very arrogant member of staff at the desk that there’s no food or drink left. This is meant to be a 24 hr lounge.
No effort made to accommodate us and we were told to buy food from outside and bring it in to eat at the lounge.
The place looked closed and the floors were being cleaned.
Don’t be fooled by the photo of food on the website.
Keep your money and spend it elsewhere.
If I could give no stars, I would. But the option is not there.
Nice surrounding, but the service and food are terrible. Three hot choices, clearly very old, some stale pastries, I asked for white wine, it was not cold so I sent it back and got red which was not very nice at all. Staff were quite rude.
Absolutely not worth paying for as the airport is otherwise lovely and your money would be better spent on a nice meal elsewhere
I booked this on line the day before leaving Marrakesh. This was at the end of November 2018. When I got to the desk they had no record of my booking and sent me to the Air Maroc lounge. They (Air Maroc lounge) were not interested of course as I was flying BA – and were quite dismissive of my problem. This all was a really frustrating experience. Finally a supervisor at the Pearl lounge came to the reception and said they would “allow” me to use it. She did continue to look for the booking. I don’t know if she was successful or not but I stayed there for a couple of hours ahead of my flight and I have no complaint about the lounge facilities at all. But what a very annoying experience it was actually convincing them I had already paid for my access. I see they now no longer take online bookings.
Absolutely terrible service. Rude staff on the front desk, badly behave male who denied us access – all because he didn’t read our British Airways pass properly. Had to speak to supervisor – who was apologetic but didn’t make her rude team member apologise himself. Inside it was empty, but old stale food that has not been refreshed. They should train their staff better – it’s not really a hard job reading a pass correctly 🙁