Sala VIP Canudas

Barcelona - El Prat (BCN) Terminal 2, after security, near U gates
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The basics
Bathroom: yesBusiness Center: yesComplimentary Wi-Fi: yesShowers: yesFamily Room: noSmoking Room: no
Other amenities:               
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Overall
Design
Ambience
Food and drinks
Amenities
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  • mnieding
    Design
    Ambience
    Food and drinks
    Amenities
    Service

    I had to file a formal complaint about the lady at the counter. This will be escalated with the responsible management. She is rude, unprofessional and uncourteous. We entered as a family with two adults and our two young children.
    Both adults presented their priority pass. We travel a lot and the children always enter with us free of charge. She denied us this and wanted to charge the regular rate for each child. I explained that children up to 12 enter free, she declined. I asked that she please produce the paperwork showing this rule, but she failed to come up with anything. She got nervous, agitated and aggressive. She gave me her supervisor on the phone which still is only words and no proof at all. When I handed her the receiver, she dropped it, she was so nervous, then claimed I had thrown it on the desk and to top it all off, called Airport security on us. Rarely have I witnessed a more perfectly executed complete failure in hospitality. I would appreciate if she received some proper training. Date 05.03.2023 at 19:45

  • Adam

    Terrible lounge, dirty sofas and tables, dirty toilets, no hot food, avoid!

  • Daniel

    The lounge has a foul smell as you renter. The bathrooms have no hooks to hang your carry on so it goes on the toilet stall floor. The sofas are probably 10 years old with dark sweat stains and torn upholstery. The food assortment is very bad. It is almost as if they chose to serve the poorest quality of in every category. Their staff is unfriendly and there are flies sitting around the foods.

  • James Blackburn

    I have the misfortune to have to use T2 Barcelona every week and this is the only option available as far as lounges go. It is dark, dowdy and dirty. My experience is that it is usually understaffed and the staff only mildly engaged with their role. Badly in need of an overhaul and change of management.
    T2 is truly the forgotten terminal and this lounge is testimony to that fact.

    Selection of only dry and mostly unhealthy snacks. Nothing fresh or healthy. A new coffee machine but only tiny espresso cups and a usually empty jug of hot milk. Good selection of cold drinks, however.

    A couple of TVs in the corner, low sofa and tables, fairly old and worn. Dated styles and decors.
    Selection of magazines and papers in Spanish and also (regrettably) The Daily Mail from the UK.

  • Ukprop

    Whole place is dirty with food all over the floor and no one tidying up. Virtually no magazines or newspapers. Sofas are old and look dirty. Dated decor wouldn’t matter if it was being looked after. Generally rubbish.

    What food? There are a few biscuits and warm drinks with small ice bucket all melted. No one cares.

    There are toilets with tiny cubicles that feel dirty. Otherwise a few newspapers all scattered around the lounge.

  • piatek

    Even if there are soft drinks and alcohol, and it is quiet, I managed to seat there only 5 minutes.
    There was a smell of an old house, the armchairs were not clean.

    Soft drinks (good selection)
    Alcohol (basic, but ok)
    Simple coffee machine
    salt and sweet (very limited)
    No food

    2 TVs
    WiFi (I did not use)
    flight monitor

  • jp

    The lounge is according to the description. My first impression was that it is rather dirty with rests of chips and cookies over the floor and seats. And that at 9 am.

    Not much more than cookies and chips.

    I did not use any of the amenities, the toilets were in a semi clean state.

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