United Club

CLOSED PERMANENTLY
Lounge closed: The United Club at New-York/Newark airport near gate C120 has closed permanently as the space has been transformed into a United Polaris Lounge for international Business Class passengers. The club near gate C74 remains open. Temporary clubs are also locate near gates C93 and C124. Alternatively, time permitting, the United Club in Concourse A offers a much more serene ambiance (allow at least 20 minutes one-way from Concourse C to Concourse A with the airside shuttle.)

The basics
Operated by
United (UA)
United (UA)
Bathroom: yesBusiness Center: yesComplimentary Wi-Fi: yesShowers: noFamily Room: yesSmoking Room: no
Overview
Food & Beverages
Blogs
Comments
Overall ratings
Overall

  • Paul

    Absolutely appaling experience. Understaffed ba and limited choice of drinks.The food choice was even worse. United Airlines your service provision and the customer experience both in the lounge and in the air is shameful. I will not be using your company again and will encourage others to consider their options very carefully.

  • ALT

    The showers which seemed to be the highlight are closed!

  • JA

    I am United MasterCard holder and am traveling with 2 kids 12 and 8. I have 2 passes that expire in 3 weeks and have 2 hours to kill. The very condescending woman at the counter gave me 1 look up and down and said I have only 2 passes and wouldn’t let me in. She reeked of attitude and was so unbelievably snobby! What a racket!!

    1. United Club one-time passes are valid for one person only, no matter their age. The terms and conditions are spelled out on the passes.

  • Jimmy Alvarez

    Looking forward to a relaxing lay over of 6 Hours but unfortuantely our intentions were cut short when the receptionist (staff) were rude, unfriendly and un helpful.

    Never have I experienced such low level service in my travels and frown upon the Newark airport United Club.

    I will never step foot inside this club again.

    Looks like United Airlines needs follow up with this United Club and their staff.

  • Larry Kikuchi

    I starts
    People at the front desk are the rudest and unfriendly group that I have come across in my travels the last 11 years.
    Will never go back to this United Club. Wasted my second of two coupons that I received when I got my United credit card
    Zero stars

  • Abhi

    Worst place to visit. No professional person in there.

  • Mike Davidovich

    No more going to fly by united airlines.
    Pay so much money for first class and United complimentary room u have to pay for drinks + free food only soups and vegetables and water for spend $4000.00 tickets
    I will change all my credit card to capital one because united geve 1 points for spending one dollar,,capital one gives you 2 points.
    I use united credit card a lot for simple I have for last 2 years
    1.780..000.00 miles. I guess. United don’t makes any money
    From that.

  • Scubaboy

    Have to pay extra for “premium” brands. Food is nothing short of appalling (when I visited, some form of soup, Pitta bread, carrot, lettuce, chocolate biscuits and nuts. Is this the contents of someone’s trash bin?). Have to fight for a seat. A miserable and dreary experience considering the cost. Would give it no stars but the bar staff are upbeat. Wi-fi doesn’t allow streaming video.

  • a seat would be a good start, none available after 10 am on most days. the showers are great, when they are not all in use.

  • We’d love to give this club two stars as we believe that the ability to find a seat should be a requirement, but we’re adding one star for the showers. 2.5 would be the proper rating 🙂

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