SkyTeam ground services have historically been weak at Hong Kong airport, compared to the solid products offered by competing alliances oneworld and Star Alliance. oneworld, the dominant alliance, benefits from the presence of home carrier Cathay Pacific, which operates an several gorgeous lounges including the newly reopened The Pier First Class Lounge, luxurious cabanas at The Wing, […]
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American Airlines to close Admirals Clubs at Buffalo and San Juan airports; Miami lounge under renovation
American Airlines has embarked on an ambitious program to renovate their airport lounges, bringing additional power outlets, new furniture, and in some cases a brand new fresh design to Admirals Club clubs worldwide. While for the most part renovations have yet to happen — the airline claims that 9% of the updates are completed or underway — […]
Alaska Airlines announces a new Seattle lounge, expands access to United Club, phases out access to Delta Sky Club
Today Alaska Airlines announced the opening of a new Board Room lounge at Seattle-Tacoma airport, expanded club hours system wide, as well as changes to reciprocal access to Delta Sky Clubs and United Clubs for Board Room members. Seattle’s hometown airline may not be a major player in the US domestic market compared to the three […]
The use of airline lounges as a marketing tool: history and innovation
We’re pleased to feature this guest post by our partner site Experience The Skies. Follow Experience The Skies for the latest on the aviation industry with a focus on route management, passenger experience and information technology. Airline lounges provide a sanctuary for elite and high-yield passengers travelling around the world. They can be used as a […]
Lounge ticker: New lounges in Sao Paulo, Winnipeg, Auckland, Stockholm, and Perth
The lounge world is abuzz with so many new and renovated lounges over the last two months that it’s hard to keep track! We’re here to help you catch up. We’ve already reported on the new British Airways Galleries Club and Concorde Bar in Singapore, Delta Sky Club in San Francisco, and EVA Air Lounge in Bangkok… […]
Cathay Pacific is doubling the size of their San Francisco lounge
The Cathay Pacific Business and First Class Lounge at San Francisco airport (SFO) Terminal A has built a reputation as a gorgeous facility. The décor designed by firm Foster & Partners boasts high-end finishes, elegant furniture, and a relaxing, upper-scale vibe. But the club, built in 2011, has far outgrown its intended target customer base and suffers from […]
New seasonal complimentary food menu at United Clubs effective today
Back in April, United introduced a major overhaul to the complimentary food selection at their United Club locations worldwide. The meager selection of pre-packaged cheese and crackers was supposed to make way for a healthier, more diverse and more nutritional selection including a yogurt bar with mixed fruit, hard broiled eggs and oatmeal at breakfast, […]
British Airways unveils a new lounge in Singapore with a new concept: The Concorde Bar
British Airways’ old lounge at Singapore Changi airport Terminal 1 was functional but unremarkable, away from the glamour of the world-class Terminal 3. What a difference four months make. A few weeks ago, the British flag carrier unveiled a completely refreshed lounge with a new décor, enhanced amenities, and even a new concept, the Concorde […]
Priority Pass expands agreement with Air France; fills gaps in domestic US market
Priority Pass is the world’s largest independent airport lounge access program. Members enjoy access a to vast network of worldwide lounges regardless of the airline which they fly or of their class of service. Back in may, the breadth of the Priority Pass lounge network within the continental US took a significant hit when United rescinded […]