Blog posts tagged: CX

Behind the Airport Lounge Design Process

As airlines continue to offer their premium customers the very best amenities, one way they are stepping up their games is in airport lounge design. We’re taking a peek at the process behind the design of flagship lounges by LATAM and Cathay Pacific. Putnam brings timeless design to LATAM Lounges Olivia Putnam, artistic director at […]

Cathay Pacific re-opens London Heathrow lounges after a complete makeover

© Cathay Pacific

It’s been over a year since Cathay Pacific shuttered its lounges at London Heathrow Terminal 3 for a complete transformation, which was scheduled to take nine months. After a three-month delay—somewhat typical for an airport construction project—the new lounges officially welcomed their first visitors today, November 28th, as part of a “soft opening.” The official opening […]

Cathay Pacific is doubling the size of their San Francisco lounge

The Cathay Pacific Business and First Class Lounge at San Francisco airport (SFO) Terminal A has built a reputation as a gorgeous facility. The décor designed by firm Foster & Partners boasts high-end finishes, elegant furniture, and a relaxing, upper-scale vibe. But the club, built in 2011, has far outgrown its intended target customer base and suffers from […]

Cathay Pacific’s new lounges in Manila and Bangkok now open

2015 is an exciting for premium passengers, when it comes to ground services. Several airlines, including Air New Zealand, United and Singapore Airlines, American Airlines and Hawaiian Airlines, are investing in an overhaul of their lounges worldwide. Cathay Pacific is most famous for its acclaimed lounges at their Hong Kong home base, with jewels such as […]

February lounge updates – GRU, LAX, HKG, United

Here’s a brief recap of what happened in the lounge universe in February: Emirates opened a new lounge in Los Angeles, Cathay Pacific’s The Pier First Class lounge in Hong Kong is reopening soon, American closed its lounge in Sao Paulo, and United announced investments in their lounge network.