Blog posts tagged: UA

United opens two remarkable new lounges in Denver

From drab to fab—United’s lounge-eligible customers at Denver International Airport are in for an exciting upgrade, where comfort and style take center stage. Last week, United finally shuttered its last 90s-style United Club at DEN Concourse B, and unveiled an impressive new three-story lounge—the airline’s largest systemwide. The opening of the Concourse B location comes […]

United re-opens first non-hub lounge at Honolulu airport

Flying has lost a lot of its luster, even in premium classes. This summer, we reviewed the watered-down United Polaris experience to Europe—it was a tale of shrink-wrapped snacks and an eerily quiet business class cabin. United has aggressively cut amenities and services both in the air and on the ground, and unlike competitors, the […]

Review: United Club Newark and Polaris Business Class, COVID-19 Edition

While domestic travel in the US is slowly ramping up—flights are increasingly full, and security lines have returned at most airports—COVID-19 has decimated international travel. In an effort to boost consumer confidence, airlines are aggressively touting enhanced hygiene protocols. But they’re not shedding much ink on service cutbacks, and especially those that impact intercontinental premium […]

Airport lounges are re-opening: what to expect in the COVID-19 era

While the darkest days of the COVID-19 pandemic are hopefully behind us, there are still few hints of a “new normal.” With a patchwork of government regulations and ever-changing rules, fears of a second wave, and general uncertainty, the travel industry has been decimated and is bracing for some of its darkest years ahead. Still, […]

FIRST LOOK: The United Polaris Lounge Houston

Another month, another new United Polaris Lounge. It seems like the slow roll-out of Polaris, United’s┬áre-imagined intercontinental business class product, is starting to feel like a distant memory. The airline has picked up a healthy pace over the last few months, introducing a newly-configured aircraft with flat beds and all-aisle access every 10 days, and […]