Blog posts tagged: UA

United re-opens first non-hub lounge at Honolulu airport

Flying has lost a lot of its luster, even in premium classes. This summer, we reviewed the watered-down United Polaris experience to Europe—it was a tale of shrink-wrapped snacks and an eerily quiet business class cabin. United has aggressively cut amenities and services both in the air and on the ground, and unlike competitors, the […]

Review: United Club Newark and Polaris Business Class, COVID-19 Edition

While domestic travel in the US is slowly ramping up—flights are increasingly full, and security lines have returned at most airports—COVID-19 has decimated international travel. In an effort to boost consumer confidence, airlines are aggressively touting enhanced hygiene protocols. But they’re not shedding much ink on service cutbacks, and especially those that impact intercontinental premium […]

Airport lounges are re-opening: what to expect in the COVID-19 era

While the darkest days of the COVID-19 pandemic are hopefully behind us, there are still few hints of a “new normal.” With a patchwork of government regulations and ever-changing rules, fears of a second wave, and general uncertainty, the travel industry has been decimated and is bracing for some of its darkest years ahead. Still, […]

New Orleans, Phoenix, Newark: three new United Clubs on the horizon

We’ve reached out to United to find out about the upcoming United Club at New Orleans airport, the airline’s strategy to cope with the demolition of Phoenix airport Terminal 2, and plans to mitigate chronic crowding at the Newark lounges. We have exciting news to share: United is building three new clubs. But patience will […]

FIRST LOOK: Spacious and airy, the new United Club New York LaGuardia

“I love flying from LaGuardia!” said no one ever. The aging airport, famously decried by former Vice President Joe Biden as a third-world facility, was never designed for the demands of modern air travel. Even premium passengers, who are used to shorter lines and posh lounges, suffer from its awkward layout: several airline clubs are […]

FIRST LOOK: The United Polaris Lounge Houston

Another month, another new United Polaris Lounge. It seems like the slow roll-out of Polaris, United’s re-imagined intercontinental business class product, is starting to feel like a distant memory. The airline has picked up a healthy pace over the last few months, introducing a newly-configured aircraft with flat beds and all-aisle access every 10 days, and […]

FIRST LOOK: The new United Polaris Lounge shines at Newark airport

The United Polaris galaxy expanded ever so slightly today, as the airline unveiled the third Polaris Lounge location, at New York-Newark Liberty International airport (EWR.) A luxurious haven for passengers departing or arriving in United’s intercontinental premium cabin, the Polaris Lounge Newark is modeled on its predecessors at Chicago O’Hare and San Francisco, and boasts minutely […]

FIRST LOOK: United’s stunning new Polaris Lounge at San Francisco airport

San Francisco airport has a new shining star. Today, United unveiled the widely-anticipated and long-awaited Polaris Lounge, an exclusive haven for passengers traveling on the carrier’s long-haul transcontinental premium service. The lounge also welcomes Business and First Class customers departing on flights operated by Star Alliance partners, including Lufthansa, Singapore Airlines, EVA Air, and ANA. At […]

FIRST LOOK: The new United Polaris Lounge Chicago O’Hare expansion

Over the holidays, United quietly unveiled a much-needed expansion of its popular Polaris Lounge for premium long-haul passengers at Chicago O’Hare airport. Polaris Lounges, the ground experience component of United’s much-hyped rejuvenated Business Class service, offer an impressive line-up of high-end amenities including semi-private productivity pods, full-service restaurant-style dining, luxurious shower suites, clothes pressing, individual […]