United Club
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The basics
Overview
Access rules
United Club at Austin, TX - Bergstrom (AUS) welcomes:
- United Club members departing on a same-day flight operated by United or a Star Alliance member airline, or arriving on a United flight (+2 guests, or the member’s spouse and children under the age of 21.)
- United Polaris business class passengers departing or connecting (no guests)
- United Business passengers departing on a United transcontinental Premium Service flight at the origin and destination of their premium transcontinental flight (no guests)
- United Business passengers departing on an United international flight (to/from Mexico, Guam, Caribbean, Central America, Columbia and Ecuador) at departure, connecting and arrival airports (no guests)
- Business Class passengers departing on an intercontinental flight operated by a Star Alliance carrier (no guests)
- First Class passengers departing on an intercontinental flight operated by a Star Alliance carrier (+1 guest)
- United Premier Gold, Premium Platinum, Premier 1K, and Global Services members departing on an intercontinental flight operated by a Star Alliance carrier in any class of service (+1 guest)
- Star Alliance Gold Members (except United Premier members and above) departing on a domestic or international flight operated by a Star Alliance carrier in any class of service (+1 guest)
- United Club one-time pass holders (subject to capacity restrictions) (no guests)
- Active U.S. military personnel departing on a same day United flight (+family members)
- Air Canada Maple Leaf Club members departing on a flight operated by a Star Alliance carrier (no guests for Air Canada Maple Leaf Club North America members, +1 guest for Air Canada Maple Leaf Club Worldwide members)
Notes:
- Passengers in domestic First class do not receive United Club access. United Business passengers flying on a Premium Service flight between San Francisco/Boston, San Francisco/Newark, or Los Angeles/Newark receive access at the origin and destination of their premium transcontinental flight.
- A government-issued photo ID (such as a driver’s license, passport or military ID) may be required.
Cards accepted
Air Canada Maple Leaf Club Worldwide
When flying a Star Alliance member airline.
United Club
When flying a Star Alliance member airline.
Airlines
You may have access to United Club as a premium customer of one of the following airlines, or as an elite member of their frequent flyer program. Check the Access rules tab for more details, or use our lounge access wizard to find out if you have access.
Star Alliance
Access for eligible customers traveling on any Star Alliance member airline.
 | ANA (NH) |  | Aegean (A3) |  | Air Canada (AC) |
 | Air China (CA) |  | Air India (AI) |  | Air New Zealand (NZ) |
 | Asiana (OZ) |  | Austrian (OS) |  | Avianca (AV) |
 | Brussels Airlines (SN) |  | Copa Airlines (CM) |  | Croatia Airlines (OU) |
 | EGYPTAIR (MS) |  | EVA Air (BR) |  | Ethiopian Airlines (ET) |
 | LOT Polish Airlines (LO) |  | Lufthansa (LH) |  | SWISS (LX) |
 | Shenzhen Airlines (ZH) |  | Singapore Airlines (SQ) |  | South African Airways (SA) |
 | TAP Air Portugal (TP) |  | Thai Airways (TG) |  | Turkish Airlines (TK) |
 | United (UA) |
Other airlines
 | Virgin Australia (VA) |
Food & Beverages
Yelp
3.0 / 5, based on 36 reviews
Patrick M.
2021-08-02 12:59:34
Had a very long day at the Austin airport with a missed flight due to the absurdly long TSA security check. I understand lots of people are flying now, but...
Sheila R.
2019-11-03 07:54:10
Small, but modern lounge probably adequate given the size of the airport. We stopped by for breakfast and to relax before our flight.
Breakfast was...
Yuko H.
2019-10-13 10:50:39
If I rank service at all United Clubs in the U.S., this particular location gets a top ranking.
It's not that big here but since Austin is not a hub of the...
Elvis A.
2019-09-15 17:12:51
This is another failed attempt at premium service by United. The lounge is smaller than other lounges given AUS is a less busier airport. However they need...
Jonathan D.
2019-08-04 04:40:30
This has got to be my WORST experience in a lounge. From the moment you come in the way they greet you is terrible. I wish I knew that lady's name so I...
Brian B.
2019-07-16 13:15:45
Dreadful windowless, stuffy, and claustrophobic United Club.
While there are two windows in the entrance hall of the club, there are no windows whatsoever...
Jordan E.
2019-06-30 09:09:39
For a small/midsize airport this is a great lounge. WiFi works great, lots of comfortable seats, quiet, well behaved kids. The food is a touch weak, but...
Jenna S.
2018-05-24 08:09:45
LOVED the staff here at the AUS United Club!
Walking in the door, you immediately feel more relaxed. The two staff members greeted us right away and asked...
Katherine F.
2018-02-26 14:30:06
Giving it five stars because while it's not the best United lounge of all time, it's the only one in Austin, and it offers everything a United lounge...
Junella T.
2017-10-18 11:02:08
Small club but quiet and clean. Nice staff.
Came here to kill a few hours between flights. The lady at the front desk was super nice.
The have a bar and...
Comments
Overall ratings
Not a very large lounge, but also not very crowded. Nice salad bar, soups and snacks, fairly typical for a UA lounge. Good service at the bar.