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The three major US airlines devalue airport lounge memberships 17 November 2018 -
Etihad outsources international lounge service in a bid to cut costs 19 October 2018 -
The Centurion Lounge returns at DFW with extra space and amenities 27 September 2018 -
Plaza Premium experiments with market segmentation, launches Plaza Premium First concept and brand 7 August 2018
The three major US airlines devalue airport lounge memberships
The similarities between the three US heavyweights—American, Delta, United—are remarkable. In a stunning display of lack of creativity, all three carriers recently announced changes to airport club membership pricing and access rules. The changes impact how customers who purchase memberships or one-time passes. There are no changes for elite status customers, or Business and First... Read more »
Etihad outsources international lounge service in a bid to cut costs
The airline that connects Abu Dhabi to the world is struggling to make ends meet. The carrier’s seemingly unbounded ambitions are slowing to a grinding halt in light of rising fuel costs, and a series of disastrous investments in fledgling airlines such as AirBerlin, Alitalia, and Jet Airways. Etihad is responding to losses of over... Read more »
The Centurion Lounge returns at DFW with extra space and amenities
The club that helped reshape the airport lounge market in the US is making a comeback. Today, American Express opens a new incarnation of the very first Centurion Lounge in the US at Dallas Fort Worth International Airport Terminal D. The new club, located near gate D12, steps away from the former space by gate D17,... Read more »
Plaza Premium experiments with market segmentation, launches Plaza Premium First concept and brand
When everybody’s a VIP, no one’s a VIP. Today’s typical airport lounge experience is a far cry of what American Airlines envisioned back in 1939 when the carrier launched the first club ever at New York LaGuardia Airport. Initially intended as private havens for the lucky few and designed with the allure and flair of... Read more »
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The three major US airlines devalue airport lounge memberships
Etihad outsources international lounge service in a bid to cut costs
The Centurion Lounge returns at DFW with extra space and amenities
Plaza Premium experiments with market segmentation, launches Plaza Premium First concept and brand
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