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Delta, United give airport lounge wines an upgrade

By | March 28, 2017 | 0 Comment

© 2010 United Continental Holdings, Inc. All rights reserved.

If you’re a traveler with regular access to airport lounges, you may have noticed a major change in the wines served at Delta Air Lines’ Sky Clubs and United Airlines’ United Clubs. At Delta, a wine selection curated by Andrea Robinson About a year and a half ago, Delta embarked on a significant passenger experience investment that touched on a lot of areas, with

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FIRST LOOK: The expanded Centurion Lounge at Seattle airport inspires with expansive views and uplifting drinks

By | March 22, 2017 | 0 Comment

Today American Express celebrates the opening of the long-awaited expansion of The Centurion Lounge at Seattle-Tacoma airport. We joined American Express on a tour ahead of the public opening in order to scope out the new space and amenities. The Centurion Lounge: an overview We've written extensively about the burgeoning Centurion Lounge network, American Express'

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Plaza Premium doubles presence at London Heathrow; announces two new Arrivals Lounges

By | March 8, 2017 | 0 Comment

Plaza Premium's ambitions at London Heathrow seem boundless. Eager to tap into one of the hottest European markets---Heathrow passenger traffic reached a record 75.7 million in 2016---the company is yet again expanding its footprint, with the arrival of three new lounges at Terminals 3, 4, and 5.Born in Hong Kong, Plaza Premium Group, the first and largest pay-in

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Air France transforms the short haul lounge experience at Paris CDG

By | March 4, 2017 | 0 Comment

© Air France

The unveiling of Air France's new lounge a Paris Charles de Gaulle Terminal 2G this week marks the dawn of a new era for the carrier's Schengen passengers. Terminal 2G: 20 narrow-body gates for Schengen flights Opened in 2008, Terminal 2G is one of the latest additions to the sprawling Roissy hub. Dedicated to flights within Europe's Schengen area operated by Air

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The Centurion Lounge lands at Philadelphia and Hong Kong

By | February 1, 2017 | 0 Comment

As the independent lounge market continues to expand---revealing customers' appetite for a comfortable ground experience, perhaps in response to ever-shrinking seats and increasing nickel-and-diming---an unexpected outsider has redefined the domestic US premium lounge experience: American Express.The financial institution unveiled its first Centurion Lounge in the US

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How airline lounges create their food menus

By | January 29, 2017 | 1 Comments

As travelers look to airlines to provide more food options in their premium lounges, we look at how three global carriers are meeting those needs. The challenge for these airlines is to offer myriad food options to adapt to different nutrition needs, time zones, eating habits and cultures. Excellence at Qatar Lounges worldwide Doha-based Qatar Airways prides itself on

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Plaza Premium Joins Loyalty Program, Plans Massive Expansion, Looks to the Future

By | January 4, 2017 | 0 Comment

It’s been a busy year for lounge operator Plaza Premium after opening new facilities at Taiwan Taoyuan International Airport, Siem Reap International Airport, Brisbane Airport and Phnom Penh International Airport, and an arrivals lounge at Rio de Janeiro–Antonio Carlos Jobim International Airport all in 2016.Plaza Premium has more than 80 locations in 28

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Airport lounges celebrate the holidays worldwide

By | December 15, 2016 | 0 Comment

On a trip home from India two years ago, I flew business class on Lufthansa, which meant I had lounge access in Delhi and Frankfurt. The German flag carrier went all out for the holidays, offering warm gluhwein and traditional German Christmas pastries and cookies in both lounges. So we decided to take a look and see what airlines and independent lounges are doing in

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Day One Review: The United Polaris in-flight experience

By | December 2, 2016 | 7 Comments

At loungereview.com, airport lounges are our passion, and we typically don't write flight reviews. We'll make an exception for United Polaris business class. The much hyped service, which launched today, December 1st, 2016, features a completely redesigned end-to-end experience---with major upgrades to every aspect of the product, from ground services to catering, and

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FIRST LOOK: United Polaris Lounge at Chicago O’Hare

By | November 30, 2016 | 2 Comments

We are attending the United Polaris Lounge preview event at Chicago O'Hare. While we'll have an in-depth review with full details soon, we wanted to share a few pictures of the new Polaris Lounge as soon as possible for your enjoyment. United Polaris, a premium travel experience re-designed end-to-end The introduction of United's new premium service, dubbed United

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United makes a come back at LAX with a swanky new Club

By | November 30, 2016 | 0 Comment

Los Angeles. Is it the sun, the glamour? The film industry's deep pockets? The relative proximity to Asia and Australia? Every airline wants a piece of LAX. Several carriers call Los Angeles airport a hub, with tough competition between the three major alliances, and a significant presence by outsiders---Alaska, Virgin America, and Middle Eastern carriers.When it

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Cathay Pacific re-opens London Heathrow lounges after a complete makeover

By | November 29, 2016 | 0 Comment

© Cathay Pacific

It's been over a year since Cathay Pacific shuttered its lounges at London Heathrow Terminal 3 for a complete transformation, which was scheduled to take nine months. After a three-month delay---somewhat typical for an airport construction project---the new lounges officially welcomed their first visitors today, November 28th, as part of a "soft opening." The official

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First Look: Delta’s spectacular new flagship Sky Club at Seattle Airport

By | October 20, 2016 | 0 Comment

When it comes to Seattle, Delta means business. The Atlanta carrier has taken the Pacific Northwest by storm, turning the formerly modest airport of the Emerald City into a major international hub in just a few years. The airline has grown by over 35% since July 2014, with over 125 peak-day departures to more than 35 destinations, including 12 international destinations

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United opens upgraded United Club at Chicago O’Hare by gate B6

By | October 19, 2016 | 0 Comment

© United

United Airlines has opened its next-generation United Club at its Chicago O’Hare International Airport hub. The lounge, located at Gate B6, grew from 13,000 square feet seating 206 travelers to 17,435 square feet seating 374.The new United Club at ORD B6 offers complimentary hot food Jimmy Samartzis, vice president, Food Services and United Clubs, noted that

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Priority Pass: 950+ airport lounges at your fingertips – The Definitive Guide

By | October 4, 2016 | 0 Comment

© Copyright Swissport

Priority Pass unlocks the doors to over 950 airport lounges worldwide. Priority Pass members may access lounges and enjoy a comfortable and relaxing experience at the airport typically reserved for premium or elite passengers, regardless of their airline or class of service.Founded in 1992, Priority Pass has long been in the arsenal of the savvy frequent traveler,

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Delta opens a new Sky Club at Atlanta Hartsfield-Jackson airport Concourse B

By | September 22, 2016 | 0 Comment

© Delta

Delta Air Lines has unveiled a new 24,914 square foot Sky Club in Concourse B near Gate B18 at Atlanta's Hartsfield-Jackson International Airport (ATL). The club, which opened on September 23, is suspended over the tarmac, offering great views of the runway and downtown Atlanta.Claude Roussel is the managing director of Delta’s Sky Clubs. He was hired by the

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Etihad’s design ethos, The Facets of Abu Dhabi, is surfacing at Premium Lounges worldwide

By | August 9, 2016 | 0 Comment

© Etihad

The new lounge for first and business class passengers at Los Angeles International Airport is the latest to receive the Facets of Abu Dhabi branding from Etihad Airways. The Abu Dhabi-based airline has 15 lounges around the world.The new lounge, Etihad’s first on the West Coast, is located in the Tom Bradley International Terminal and serves travelers taking

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Brisbane airport renovations yield a crop of exciting new lounges

By | July 19, 2016 | 0 Comment

© Air New Zealand

Australia’s Brisbane International Airport is the country’s third-largest facility, serving 21.9 million passengers in 2015, according to statistics from the Bureau of Infrastructure, Transport and Regional Economics.Brisbane Airport underwent a $45 million facelift that was unveiled in October 2015 as befitting its status as an important hub for international

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Delta’s new Sky Club in Denver highlights the airline’s commitment to ground services in emerging markets

By | June 24, 2016 | 0 Comment

© Delta

Delta passengers flying through the mile high city rejoice: this week, Delta opened a Sky Club lounge at Denver International airport (DEN), offering Sky Club members and premium passengers a long anticipated haven away from the bustle of the terminal.Delta's unveiling of the new Sky Club has been decidedly low key. The airline did not even bother posting a teaser

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United is back in the game: deciphering the United Polaris ground services

By | June 2, 2016 | 0 Comment

The cat is out of the bag. Yesterday morning in New York, United's CEO Oscar Munoz unveiled with great fanfare the airline's long awaited -- and widely expected -- complete overhaul of business class service.United has traditionally offered a premium product that lagged behind competitors -- a weakness that was partially offset by the combined strengths of the

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