Description courtesy of VIP Flyers Club:
The VIP Flyers Club is a one-of-a-kind executive airport lounge operated by the award-winning Olympia Destination Management Company. Our 40-guest VIP lounge provides an all-inclusive getaway from the crowds and commotion of the Providenciales International Airport (PLS).
Whether arriving or departing Providenciales, VIP Flyers Club will have you professionally whisked through customs and security — we can even provide private airport transfers for you.
VIP Flyers Club provides four luxury services when travelling to and from Providenciales: VIP Lounge Access, Expedited Arrival Service (through immigration and customs), Expedited Departure Service (through airport security), and Airport Transfers (both to and from your accommodations).
The VIP Lounge is fully air-conditioned and offers a generous selection of alcoholic beverages and snacks, high speed internet, printers, international phone calls, satellite television, private washroom and more. Just steps from your boarding gate, the bright and airy lounge is surrounded by glass — perfect for taking in your runway surroundings.
Overall ratings
I cannot speak to the lounge itself as we haven’t traveled yet, this is about their customer service. I was emailing back and forth with an agent and misunderstood whether they were charging for children 2 and under (as some competitors don’t). I interpreted their response as they wouldn’t charge, so said yes let’s sign up. Without confirming the amount first, they charged my credit card for 4 people instead of 3. I wrote back immediately asking why they charged for our 2 yr old when they said they wouldn’t, and they said their response had meant the opposite – that they did charge for 2 yr olds. Given this was an honest misunderstanding and that I had written my concern immediately, I thought they would be understanding and cancel the reservation even though it’s within 21 days of the reservation. They are insisting they cannot provide a refund. I understand policies are there for a reason, but I am shocked at how rigid they are over what seems to be a mutual mistake. I don’t recommend, there are less expensive and friendlier options if you’re doing security pass only.