Air France KLM Lounge
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The basics
Overview
Access rules
Airlines
You may have access to Air France KLM Lounge as a premium customer of one of the following airlines, or as an elite member of their frequent flyer program. Check the Access rules tab for more details, or use our lounge access wizard to find out if you have access.
SkyTeam
Access for eligible customers traveling on the following SkyTeam member airlines only.
 | Air France (AF) |  | KLM (KL) |
Star Alliance
Access for eligible customers traveling on the following Star Alliance member airlines only.
 | EVA Air (BR) |
oneworld
Access for eligible customers traveling on the following oneworld member airlines only.
 | Qantas (QF) |
Yelp
2.5 / 5, based on 247 reviews
Inverleith F.
2023-12-14 13:23:04
Look, anytime you can fly business class or higher, get to the lounge! Comfortable seating, nice food and beverages to boot. And, they announce when...
Leo L.
2023-11-14 12:52:47
I walked in surprised and later found out that the lounge has underwent an renovation. Now it's much more spacious and fancy looking. The food choices have...
Ron G.
2023-04-24 21:57:29
The lounge is located on the fourth floor of international terminal A and has two fairly small areas with some tables, counter space, and outlets for...
Jean Gladys B.
2021-08-25 07:43:10
The staff working are very accommodating! Adeline and Johann are very friendly! Food is good!
Rob B.
2021-07-19 19:49:47
I think this place is a lifesaver especially during COVID. Only Bloody Mary at SFO 7:30am. Heavy breakfast served, full bar and delicious mini chocolate...
Sally F.
2021-05-10 11:40:00
Delivers 100% on what it offers, especially under COVID-era travel.
This isn't the biggest, brightest, cushiest of airport lounges. But, it's still a...
Shaun C.
2020-10-13 15:05:17
Visited amidst the pandemic. We were flying out of terminal 1 and decided to take the short stroll over to the international terminal for some breakfast and...
Matthew L.
2020-09-16 00:28:36
Teeny tiny lounge that is open to SkyTeam elites and Priority Pass individuals. That being said, given their allowance of different types of passengers...
Anna F.
2020-01-27 23:40:03
This lounge is good and I'm glad I finally got to check it out. I always fly out of the International Terminal on Hawaiian Airlines to Hawaii so it's great....
Sean W.
2019-06-07 15:08:17
Priority Pass hours are now:
08:00 - 11:30
15:30 - 18:30
20:30 - 23:45
After going to this place for the past couple years and having no restrictions, I'm...
Lei H.
2019-06-06 16:24:28
Don't go here. If you are a priority pass member and want to use this lounge, be prepared to feel like a second class citizen. They have not only limited...
Will L.
2019-06-01 21:28:29
We had a few hours to kill before our late morning flight and saw that we could access this lounge using our Priority Pass, so we hung out there while...
Ana L.
2018-06-24 17:15:42
My first lounge experience as a PP holder! 🙂
I am NOT going to complain because this is one of the first lounges I've been to. I am loving the free wifi...
Vincent L.
2018-06-12 22:35:57
A decent, if somewhat crowded lounge because it, by definition, hosts premium-class passengers to Europe in the afternoons/early evenings, serves as a...
Justin C.
2018-06-09 14:15:01
1. Service: 1/5. Almost none. We came into front of lounge desk. There were 3 people. 1asian lady and 2 guys. No greeting at all. While we were waiting to...
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Photos
Courtesy of Air France
Courtesy of Air France
Courtesy of Air France
Courtesy of Air France
Courtesy of Air France
Courtesy of Air France
Courtesy of Air France
Courtesy of Air France
Courtesy of Air France
Overall ratings
thanks very very very much to Samia and Nayree at the front desk of the Air France lounge, i forgot my iphone in my rent car and they help me to locate my iphone with their computer, to phone to the rent car office, to go back to the rent car garage, to have again my iphone, to be just in time for the boarding, it is the BEST service i never had before, with Air France staff, 1000 thanks again to Samia and Nayree
Beyond disappointing. 0 stars
Very disappointed with this lounge. We walked in, saw probably 20% occupied and 80% free spaces and they didn’t allow us in, even though we had Priority Passes. Completely unacceptable.
Same. One lady was very rude. She told me “just go outside and PP is not allowed.”, even if the space is not full (20 % occupied). A manager in this lounge should be accused. In the future, this will have a big issue.
Had he same issue as many above. Walked in and was turned away by an emotionless rude receptionist woman. I was not able to get her name but she was working 1/25/17 7pm shift. I am a priority pass member and she turned my party away saying there was a flight boarding at 10:40 and they expected the lounge to be full to 140 people. This lounge was completely empty on entrance.
ou’re Definitely Not A Priority in this Lounge!
Twice in 2 weeks I was denied entry with my Priority Pass to the Air France Lounge at SFO due to a “expected flight”. The lounge was empty and I really needed to get some work done. After I complained the very unemotional woman at entry said “I guess we can let you in for a bit but you’ll have to leave”.
Really? I’ve been a paid PP member and now received through my Ritz Carlton card and “You Guess” you can let me in so I can once again experience your horribly cold and tasteless food? Your crudités that are usually wilted and sad and are more “Crude” then anything else?
I commute through SFO and the lounge use to be a little bit of refuge, not much but still a little from the rest my flights but apparently I’m not the only one dealing with this horrible service as per this reddit thread:
https://www.reddit.com/r/churning/comments/5bvg7m/psa_for_those_of_you_who_got_the_csr_priority/?sort=confidence
I’m sorry, I guess I never knew us PP members were second class customers. Now I know.
Negative 1. Very rude staff. Lounge was half full and they refused Priority Pass members. The nasty attendant refused to give her name. Unfortunately no cellphone coverage in the entrance so when I stepped out to call Priority Pass and they wanted to talk to her I walked back in and lost the call. Tried twice and gave up. Lodged a complaint though. If one of my employees was that rude and hostile I’d want to know
::: Dreadful Lounge. Avoid at all cost :::
Its atually a minus one star rating…
This lounge, operated by collinson group… https://www.collinsongroup.com/contact-us
The Royal Bank of Scotland, at present is contracted to this lounge, however given that they refuse alll entry to priority pass members, I doubt that RBS will continue with this arrangement for long… or they should not do so.
There are other, better lounges in sfo… which maybe priority pass / rbs black card services, will contract with to enure a better, more decent, reasonable service for their clients. They have one chance to sort his out!
Literally the moment I walked to the front desk the staff were distracted with their phones and clicking pens. They weren’t interested in greeting us and when I showed my Priority Pass card I was asked “oh, are you speaking to me?”. I was then told to wait 10 minutes for a flight to leave before I could go in even though the lounge had plenty of capacity.
Suffice to say I went upstairs to the Virgin lounge and had much better treatment.
This lounge should not be included if they treat guests based on what they said was a “ranking system” where Priority Pass is anything but a priority.
I’m writing this review from the lounge. I agree with the site admin’s 2 stars.
The lounge is very cramped, with power only available in a side room. I had to hover to finally get a seat, and had to clear the table myself as the staff were missing in action. Aside from the nice brie cheese, the snacks were disappointing.
This is the only available lounge for Qantas Business class carriers. My score accordingly downgrades to 1 star if you are flying business.
I’m now off to the public bar…
Two stars for the champagne and views… everything else is one star. Possibly the worst lounge at SFO.
I would agree. I have rarely been at a lounge as crowded and dingy as this one. What an embarrassment to SFO!