American Express Lounge

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COVID-19 service adjustments: American Express Lounge is open with special service provisions.

The basics

Operated by

American Express

Food:

Complimentary snacks
Complimentary cold buffet
Complimentary hot buffet

Drinks:

Complimentary soft drinks
Complimentary house wine and beer
Complimentary liquor

Other amenities:

Overview

Opened late march 2018, the American Express Lounge at Melbourne airport is the second American Express-branded club in Australia.

Following in the footsteps of the popular Sydney location, the club is managed by Plaza Premium, the largest airport lounge operator worldwide. The company operates an adjacent pay-in lounge under their own brand, and facilities such as the kitchen and bathrooms are shared across the two clubs.

Located in international Terminal 2, the American Express Lounge is located next to the Singapore Airlines Lounge, in the footprint of the former United Club. Access is complimentary for holders of the American Express Platinum card.

Amenities include a full hot buffet, alcoholic beverages, barista coffee, and a business center.

COVID-19

American Express Lounge is open and operating with several special measures and protocols to keep you safe.

Enhanced cleaning protocol

Increased cleaning frequency.

Hand sanitizer available

Hand sanitizer dispensers available throughout the lounge.

Social distancing

Lounge operates at limited capacity.
Blocked or removed seats to allow for social distancing.
A representative will guide guests to available seating.

Face coverings required

All customers are required to wear face coverings except when eating and drinking.

Touchless experience

Self-checkin through the American Express mobile app.

Plexiglass shields

Plexiglass shields at reception and service areas.

Modified catering

Full meal service available with pre-portioned plates served by American Express representatives.
Premium bar service available with a shorter cocktail menu to reduce wait times.

Some amenities are currently unavailable

Showers are currently unavailable.

Access rules

American Express Lounge at Melbourne - International (MEL) welcomes:

American Express Platinum charge Card holders.
American Express Business Platinum charge Card holders.
American Express Platinum Corporate Card holders.
American Express Centurion Card holders.
American Express Business Centurion card holders.

Holders of the following cards receive two entries per year:

American Express Explorer and Business Explorer cards.
Qantas American Express Ultimate Card.
American Express Velocity Platinum Card.
Westpac Altitude Black American Express.
CBA Diamond Awards American Express.
David Jones American Express Platinum Card.
American Express Qantas Corporate Platinum Card.

Cards accepted

American Express Platinum and Centurion Card accepted

Blogs

Press: Australian Business Traveller

Yelp

1.0 / 5, based on 1 reviews

Nancy S.

2019-08-18 02:32:31

American Express, you should be ashamed of yourself! I was actually looking forward to spending time in this lounge after having made frequent visits to...

Nancy S.

2019-08-18 02:32:31

American Express, you should be ashamed of yourself! I was actually looking forward to spending time in this lounge after having made frequent visits to...

Comments