Avianca Sala VIP Lounge Gold
This lounge has closed permanently.
Lounge closed: Avianca Sala VIP Lounge Gold closed permanently in July 2021.
- Air conditioning
- Flight information monitors
- Newspapers and magazines
Waiting at the Miami International Airport while I attempted to visit the Avianca VIP lounge. I was told they were at capacity and to wait closer to my boarding time. The amount of time we were allotted to stay was 4 hours at the lounge and the woman at the front desk told us to go back an hour before our flight time. This was ridiculous as we had planned to have a relaxing time to spend in the lounge before our flight. I visited the lounge again an hour later and before I even entered the doors the woman shouted “NO!” at me. THIS IS TERRIBLE CUSTOMER SERVICE
I proceeded in asking if we can enter as we have watched many people leave the lounge. She claimed that they were still at capacity and that only business class could enter. I have signed and paid for a credit card with these additional benefits to enter the lounge and this woman was withholding that from me because I was not business class. As I was walking out a customer from the lounge was leaving and overheard our conversation. She told us that she spoke the same way to her and did not allow her to enter until 2 hours before her flight. As she came down, she told us that the lounge was HALF EMPTY! This does not sound like capacity to me and this woman is power tripping all the clients who are not business class and withholding our right to enter. THIS IS UNBELIEVABLE and gives a bad name to Avianca AND Miami International Airport – MIA
Really funny but ridiculous. The Lounge is super super freezy however still overcrowded and staff seems to be unwilling to handle the chaos in a proper way. When Lufthansa leaves with the A380 the Lounge gets crowded like crazy and nobody of the staff seems to care.
Not only no one seems to speak English working at MIA International airport to even know where this lounge was located that I purchased 2 passes for from LoungePass.com (which by the way, is hideous), but when I arrived, I was told I had to have my airline ticket in hand and pass through security in order to even have access to the lounge. We could not use because the ticket counter would not be open for 3 hrs and by that time, we would have to go to the gate for our flight. Needless to say, we did not use our passes, nor did LoungePass.com refund our money as a one-time courtesy…horrible customer service from the LoungePass.com, as well as from the Avianca VIP Lounge.
What a waste of money!