Avianca Sala VIP Lounge Gold

Miami, FL (MIA) Concourse J, near gate J4, level 3
CLOSED TEMPORARILY
  • © Avianca

    © Avianca

COVID-19 closure: Avianca Sala VIP Lounge Gold is temporarily closed.

Be the first to know when Avianca Sala VIP Lounge Gold re-opens. It's free and easy. Log in or create an account and sign up to be notified. We will monitor the status of this lounge and e-mail you when it re-opens.


The basics
Our review
Airlines
Access rules
Blogs
Foursquare
Yelp
Comments
Photos
BOOK
    The basics
  • Operated by
    Avianca (AV)
    Avianca (AV)
    Bathroom: yesBusiness Center: yesComplimentary Wi-Fi: yesShowers: yesFamily Room: yesSmoking Room: no
    Other amenities:               
  • Our review
  • Airlines
  • Access rules
  • Blogs
  • Foursquare
  • Yelp
  • Comments
  • Overall:
    Design:
    Ambience:
    Food and drinks:
    Amenities:
    Service:
    • Grace
      2 months ago

      Waiting at the Miami International Airport while I attempted to visit the Avianca VIP lounge. I was told they were at capacity and to wait closer to my boarding time. The amount of time we were allotted to stay was 4 hours at the lounge and the woman at the front desk told us to go back an hour before our flight time. This was ridiculous as we had planned to have a relaxing time to spend in the lounge before our flight. I visited the lounge again an hour later and before I even entered the doors the woman shouted “NO!” at me. THIS IS TERRIBLE CUSTOMER SERVICE

      I proceeded in asking if we can enter as we have watched many people leave the lounge. She claimed that they were still at capacity and that only business class could enter. I have signed and paid for a credit card with these additional benefits to enter the lounge and this woman was withholding that from me because I was not business class. As I was walking out a customer from the lounge was leaving and overheard our conversation. She told us that she spoke the same way to her and did not allow her to enter until 2 hours before her flight. As she came down, she told us that the lounge was HALF EMPTY! This does not sound like capacity to me and this woman is power tripping all the clients who are not business class and withholding our right to enter. THIS IS UNBELIEVABLE and gives a bad name to Avianca AND Miami International Airport – MIA

      Design:
      Ambience:
      Food and drinks:
      Amenities:
      Service:
    • Chris
      2 years ago

      Really funny but ridiculous. The Lounge is super super freezy however still overcrowded and staff seems to be unwilling to handle the chaos in a proper way. When Lufthansa leaves with the A380 the Lounge gets crowded like crazy and nobody of the staff seems to care.

    • Sheryl Stork
      3 years ago

      Not only no one seems to speak English working at MIA International airport to even know where this lounge was located that I purchased 2 passes for from LoungePass.com (which by the way, is hideous), but when I arrived, I was told I had to have my airline ticket in hand and pass through security in order to even have access to the lounge. We could not use because the ticket counter would not be open for 3 hrs and by that time, we would have to go to the gate for our flight. Needless to say, we did not use our passes, nor did LoungePass.com refund our money as a one-time courtesy…horrible customer service from the LoungePass.com, as well as from the Avianca VIP Lounge.

      What a waste of money!

    Leave a review

    Your email address will not be published. Required fields are marked *

    Overall:
    Select a rating
    Design:
    Select a rating
    Ambience:
    Select a rating
    Food and drinks:
    Select a rating
    Amenities:
    Select a rating
    Service:
    Select a rating
    Attach pictures
    Drag and drop photos here or
    Allowed file types: .jpg, .jpe, .jpeg, .gif, .png, .bmp, .ico
    (You can upload 10 files)
    Drag and drop pictures to re-order.

  • Photos
  • BOOK



Book your flight on Avianca!