Delta Sky Club

Denver, CO (DEN) Concourse A, central area, mezzanine level (next to bridge from Jeppesen Terminal)
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COVID-19 service adjustments: Delta Sky Club is open with special service provisions.

The basics
Operated by
Delta (DL)
Delta (DL)
Alliance
SkyTeam
SkyTeam
Bathroom: noBusiness Center: yesComplimentary Wi-Fi: yesShowers: noFamily Room: noSmoking Room: no
Other amenities:           
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  • Leslie Robbins
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    I have ask, as a Delta Skymiles Member for 15+ years – why the policy change on 06/01 where passengers can’t access the Delta Sky Lounge until 3-HRS prior to flight departure?!

    Which Is actually only ~2HRS of use: Our flight did not depart until 8PM so we could not access the DSL until 5PM! Now factor in the 7.20PM boarding and time it takes to walk to the gate, we really only had ~2 out 3 HRS of DSL use. Don’t forget the $39 each for two children. Tell me again how is this not a passenger scam?!

    I’ve lost count how many times over the years I’ve depended on the DSL for myself and family. DSL has consistently provided an ideal quiet space and safe surrounding for my family to relax before a flight after a busy vacation to catch up on work emails and allow our children to recharge their iPads – not any more.

    What upsets me the most is paying for this DSL benefit through my Delta Amex (which has been a blessing for so many years) – only to be informed 1-mo later after renewing my membership there’s been a policy change!

    This new policy not only is insular in vision, it’s punishing passengers for Delta’s own overbooking and understaffing of flights which is causing many passengers to seek refuge in the DSL.

    If a business such a Delta is having an issue with over crowding in say their sky lounges, maybe said company would investigate impacting factors/causes and craft a resolution rather than upset passengers (especially with children) by turning them away back into noisy crowded airports with limited seating and zero quiet work spaces for those who count on such spaces to do work!

    Just as I’m sitting here outside the DSL at DIA writing this, I am hearing/witnessing the frustration from multiple other fellow passengers as they are being turned away!

    Delta may want so conduct some surveys in this space as to how this policy is working out for them. Because I for one can’t justify paying a premium for a membership that whittles away it’s passenger benefits.

    Time to rethink my airline loyalty.

    #DeltaSkyLounge #DeltaAirlines #Delta #horribleCX #EdBastianCEO #DeltaCustomerService #workingfamilies

  • Pascal

    Nothing,but one guy name Koffi is so kind and helpful.

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