Description courtesy of Nottingham East Midlands Airport:
Escape to a tranquil environment suitable for both business and pleasure with The Escape Lounge located at East Midlands Airport.
In the Escape Lounge waiting for your flight is a relaxing experience. Escape has revolutionised the lounge concept at East Midlands Airport, and offers a tranquil setting that is the perfect place for both business and leisure passengers to start their journey.
Enjoy delicious complimentary food and drinks catering for both sweet and savoury preferences. The complimentary buffet and a la carte offering is prepared using fresh locally sourced ingredients and is served alongside complimentary alcoholic and soft drinks.
A complimentary selection of alcoholic and soft drinks are available throughout the day, including red wine, white wine, beer, cider and a selection of spirits, alongside soft drinks and fresh fruit juices. For those special occasion premium drinks can be purchased at the bar.
The escape menu caters for all tastes, you can enjoy the breakfast menu, which includes a selection of cereals, porridge and warm croissants or enjoy a freshly prepared breakfast bap.
Our brunch and afternoon menu offers a delicious selection of freshly baked pies and pastries, grazing boards, fresh salads, pasta and bloomer sandwiches, which complement the delicious soup of the day. A choice of freshly made tray bakes, cakes and biscuits are to be enjoyed by those with a sweet tooth.
The Escape Lounge at East Midlands merges serene relaxation with the functional practicalities of an office space, with the provision of a free Wi-Fi catering for any last minute business needs before flying.
Overall ratings
Rude Reception Staff, Poor Food & in need of Refurbishment
Do not waste your money paying to use this lounge. It was our first & last time we will unless there is a significant improvement. I typically check reviews before I book hotels or restaurants but it didn’t even cross my mind to check on an airport lounge. I’ve been a frequent flyer, for more years than I want to remember, & all but this one had been very good/excellent.
Although there were plenty of available seats we were “TOLD” we had to wait to be seated (queuing to book in is fair enough but the booking in procedure was too laborious); you never get long in these lounges anyway so getting even less time becomes quite grating. In any case we were going on holiday so just played nicely with smiles on our face.
There were some quality seats for couples which we spotted & asked if we could sit at but we were taken straight past these to the far side of what they call a lounge (calling it a cafe is pushing it) as apparently they were reserved (for who & why wasn’t there anything placed on the seats saying so). We were dumped at a table that was unsteady on “plasticky” chairs away from the main area – we felt like naughty school children.
We sampled/tried most of the food on offer in a bid to find something we liked but found nothing to our taste – if we had been in a cafe we would have sent the food back & not paid.
On the plus side the waiting & bar staff were very friendly – we asked if it was a busy day for them to be told it wasn’t so clearly the usual excuses could not be applied.
I totally agree with everything you said absolutely disgusting not be doing this again