Plaza Premium Lounge

London - Heathrow (LHR) Terminal 5, near gate A7
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The basics
Operated by
Plaza Premium
Plaza Premium
Mon
4:45 am - 9:30 pm
Tue
4:45 am - 9:30 pm
Wed
4:45 am - 9:30 pm
Thu
4:45 am - 9:30 pm
Fri
4:45 am - 9:30 pm
Sat
4:45 am - 9:30 pm
Sun
4:45 am - 9:30 pm
Bathroom: yesBusiness Center: yesComplimentary Wi-Fi: yesShowers: yesFamily Room: noSmoking Room: no
Food:
  • Complimentary snacks
  • Complimentary hot buffet
Drinks:
  • Complimentary soft drinks
  • Complimentary house wine and beer
  • Complimentary liquor
Other amenities:               
3 Reviews. Rate this lounge!
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Overview
Plaza Premium, the world’s largest independent airport lounge operator, opened its newest location at London Heathrow Terminal 5 in November 2017. The new club joins an impressive lineage of lounges spanning all terminals, offering access to all passengers, regardless of airline or class or service, for a fee.

With seating for 156 guests, the Plaza Premium Lounge at Terminal 5 is much more intimate than British Airways’ sprawling lounges, yet features a similar array of amenities.

In a departure from Plaza Premium’s typical window-less locations and dark signature decor, the Terminal 5 lounge boasts floor-to-ceiling windows overlooking the runway, white marble and tile, and high-end finishes.

The designers have placed an emphasis on privacy, with high-backed cube chairs, booths in the dining area, and Plaza Premium’s signature honeycomb seating offering business travelers well-appointed semi-private space with a seat, table, power outlet, and individual lamp.

The complimentary buffet features a selection of snacks and hot entrees. A full bar is also available with an assortment of complimentary and paid drinks.

Other amenities include complimentary Wi-Fi, shower suites, and a selection of newspapers and magazines.

Access rules
Do I have access to Plaza Premium Lounge at LHR? Use our lounge access wizard and find out, or or create an account and we'll keep track of your lounge memberships and premium credit cards.

Plaza Premium Lounge at London - Heathrow (LHR) welcomes:

  • Pay-in customers: relax at the lounge no matter what airline you're flying. Purchase access now and save time and money.
  • Select premium customers and elite members departing on an airline served by this lounge.

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Cards accepted

American Express Platinum and Centurion Card accepted

American Express Platinum/Centurion card

DragonPass membership accepted

DragonPass

LoungeKey membership accepted

Lounge Key

Priority Pass membership accepted - click to save 10%!

Priority Pass (Standard, Standard Plus, Prestige)

Yelp

3.5 / 5, based on 7 reviews

Emi K.
Emi K.
2020-01-20 07:50:54
 Cool lounge! Asian ramen station. Fruit Station. Lots of sandwiches. Lots of drinks to choose from. Good seething selection for various use cases.
Uhuru D.
Uhuru D.
2019-05-04 02:39:44
 This was my first visit to the plaza premium lounge. I found it to be very spacious with plenty of individual booths with outlets. The restrooms were also...
Uhuru D.
Uhuru D.
2019-05-04 02:39:44
 This was my first visit to the plaza premium lounge. I found it to be very spacious with plenty of individual booths with outlets. The restrooms were also...
Scott M.
Scott M.
2018-07-22 10:01:28
 Gotta give this place props. Hot food, beer and wine are free, other drinks are priced reasonably (3-5 pounds for well drinks). Large seating area, not...
Rob B.
Rob B.
2018-07-08 20:39:22
 Not bad, a little hard to find it's really right after immigration. I was not clear on the bar service? There were prices for drinks but I asked for a white...
Rob B.
Rob B.
2018-07-08 20:39:22
 Not bad, a little hard to find it's really right after immigration. I was not clear on the bar service? There were prices for drinks but I asked for a white...
A J.
A J.
2018-06-12 10:15:34
 A complete rip off. 40 pounds for 2 hours of basic food and wifi. When I asked for showers I was told that would be an extra 20 pounds !! Was not informed...
Comments
Overall ratings
Overall
Design
Ambience
Food and drinks
Amenities
Service
  • Piers
    Design
    Ambience
    Food and drinks
    Amenities
    Service

    Avoid Plaza Premium Lounge at Heathrow T5, it’s a dump – overpriced, overcrowded, and terrible customer service!

    I visited the Plaza Premium Lounge at Heathrow Terminal 5 on February 14, 2025, and it was an absolute waste of money. I paid £42 expecting a premium, comfortable experience, but what I got was an overcrowded, chaotic mess that was worse than sitting in the main terminal. Airports are always busy, but the lounge was so packed that I was squashed between people, making it impossible to relax.

    The food was awful—completely bland, lukewarm, and not even worth eating. To make matters worse, I had to sit next to people with their shoes and socks off while I was trying to eat. Absolutely disgusting.

    I emailed Plaza Premium Group to request a refund, considering the poor quality of the experience, and not only did they flat-out refuse, but they also took ages to even respond. Clearly, they don’t care about customer satisfaction and are happy to charge people premium prices for a subpar, overcrowded lounge.

    Avoid this lounge at all costs—you’re better off saving your money and waiting in the main terminal. Plaza Premium should be ashamed of charging people for this kind of experience.

    Reply
  • John
    Design
    Ambience
    Food and drinks
    Amenities
    Service

    Crowded, but otherwise fine. Basic food and beverage. Not a lot of privacy, contrary to the lounge description.

    Reply
  • Pernille Gaardboe
    Design
    Ambience
    Food and drinks
    Amenities
    Service

    Really old and worn out. Definitely not worth the wait. Needs update asap. Long wait but plenty of space inside.

    Reply
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Photos
© Plaza Premium
Courtesy of Marty R. Paz
Courtesy of Marty R. Paz
Courtesy of Marty R. Paz
© Plaza Premium
Courtesy of Marty R. Paz
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