Sanbra Priority Lounge

Accra - Kotoka International (ACC) Terminal 3 (International), opposite gate C3
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The basics
Bathroom: yesBusiness Center: yesComplimentary Wi-Fi: yesShowers: yesFamily Room: noSmoking Room: no
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  • Benjamin Osei-Mensah
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    PLEASE SKIP SANBRA PRIORITY LOUNGE at Kotoka International Airport, Accra, Ghana. I checked in at Sanbra Priority Lounge on July 11, 2021 when I was waiting to board BA78 to London. This was my first time at this lounge and below is the chronology of my experience:
    1. Front Desk: I was greeted by two ladies and one of them asked for my boarding pass. I showed my boarding pass and the lady pulled a piece of paper and started writing – I don’t know what. The other lady asked me to pay either USD20 or GHC120 as the fee for using the lounge, including drinks and food. I complied and paid GHC120. I was directed to walk towards the bar/waiting area to order my food and grab a drink of my choice. I asked for my boarding pass and I was told to take a seat and it will be returned to me.

    2. Food Order: I ordered “jollof rice” which was on the menu, grabbed a can of coke and then took a seat. Over 30mins I was in my seat reading and never got attended to. I reminded the ladies at the front desk that, ‘I am still around’ and I was told to be patient. I had waited for over 45mins so I asked for my boarding pass and decided to leave. Thankfully, I hadn’t opened the can of coke I took from the refrigerator.

    3. No refund: My request to leave the lounge and for a refund was denied. At the front desk I was told to be patient and wait. I decided to leave because my flight time was getting close and there was no ETA for when the food was going to be ready. Plus, I hadn’t drank or munched on anything at the lounge that will would keep me waiting. The front desk never gave me my money back. I received NOTHING – no service, no food, or drink in exchange for my GHC120. I took a quiet stroll and when it was time to board my flight one of the ladies who worked at the lounge approached me and asked me not to worry about my experience and offered to refund my money herself. I declined. I feel I have the obligation to truthfully inform customers/travelers about some of these issues to save them from such unpleasant experience. On the other hand, I hope this detailed review will initiate an investigation into the matter and subsequently lead to process improvement for Sanbra Priority Lounge.

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