United Club
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The basics
Overview
Access rules
United Club at Mexico City - Benito Juarez (MEX) welcomes:
- United Club members departing on a same-day flight operated by United or a Star Alliance member airline, or arriving on a United flight (+1 guest, or the member’s spouse and children under the age of 21.)
- United Polaris business class passengers departing or connecting (no guests)
- Business Class passengers departing on an intercontinental flight operated by a Star Alliance carrier (no guests)
- First Class passengers departing on an intercontinental flight operated by a Star Alliance carrier (+1 guest)
- United Premier Gold, Premium Platinum, Premier 1K, and Global Services members departing on an intercontinental flight operated by a Star Alliance carrier in any class of service (+1 guest)
- Star Alliance Gold Members (except United Premier members and above) departing on a domestic or international flight operated by a Star Alliance carrier in any class of service (+1 guest)
- United Club one-time pass holders (subject to capacity restrictions) (no guests)
- Active U.S. military personnel departing on a same-day United flight (+family members)
- Air Canada Maple Leaf Club Worldwide members departing on a flight operated by a Star Alliance carrier (+1 guest)
Notes:
- United Club customers, including members and their guests, and one-time pass holders need to provide a same-day boarding pass for travel on United, Star Alliance or a contracted partner.
Cards accepted
When flying Star Alliance. Worldwide membership only
Airlines
You may have access to United Club as a premium customer of one of the following airlines, or as an elite member of their frequent flyer program. Check the Access rules tab for more details.
Star Alliance
Access for eligible customers traveling on any Star Alliance member airline.
 | ANA (NH) |  | Aegean (A3) |  | Air Canada (AC) |
 | Air China (CA) |  | Air India (AI) |  | Air New Zealand (NZ) |
 | Asiana (OZ) |  | Austrian (OS) |  | Avianca (AV) |
 | Brussels Airlines (SN) |  | Copa Airlines (CM) |  | Croatia Airlines (OU) |
 | EGYPTAIR (MS) |  | EVA Air (BR) |  | Ethiopian Airlines (ET) |
 | LOT Polish Airlines (LO) |  | Lufthansa (LH) |  | SAS (SK) |
 | SWISS (LX) |  | Shenzhen Airlines (ZH) |  | Singapore Airlines (SQ) |
 | South African Airways (SA) |  | TAP Air Portugal (TP) |  | Thai Airways (TG) |
 | Turkish Airlines (TK) |  | United (UA) |
Other airlines
 | Virgin Australia (VA) |
Yelp
2.0 / 5, based on 9 reviews
Carlos L.
2020-02-16 02:37:16
What a completely useless lounge. Super far away from gates, you have to walk extra far up 4 flights of stairs, extremely hidden. Took me about 20 minutes...
Kelsey P.
2018-04-20 13:23:20
The best part about this club was that the bar was self serve. No judgy bartenders! However it was filthy. Crumbs everywhere, half drunken drinks, dirty...
Tex F.
2017-10-06 08:32:58
This is not a big lounge, but it's nice. It's a long walk to the United gates, but all the lounges are in the same area.
You can take an elevator to the...
Tex F.
2017-10-06 08:32:58
This is not a big lounge, but it's nice. It's a long walk to the United gates, but all the lounges are in the same area.
You can take an elevator to the...
Ashish J.
2015-02-26 10:06:21
Really not a bad lounge once you overlook the fact that you have to take four flights of stairs to be here (no elevators). The lounge on this day was...
Ashish J.
2015-02-26 10:06:21
Really not a bad lounge once you overlook the fact that you have to take four flights of stairs to be here (no elevators). The lounge on this day was...
Comments
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Overall ratings
Although they have included a lot more food items recently, it is still quite bad. It is also not well maintained, trays are left unattended and you need to ask someone to fill them up again.
For the people that like to drink, the options seem quite good. The look and feel is also quite shabby, but maybe it’s due to the fact that Mexico is planning to build another international airport.
Typically United Lounge. Poor service, outdated design from the 80s, food selection not worth to mention (vegetable sticks and 3 kind of sandwiches), only beverages are quite ok, compared to US United lounges, because alcoholic beverages are for free and the lady at the reception was nice. There’s no privacy at the washroom, everybody above 1.80 m can see people sitting on the toilet. Instead, spend rather a few pesos for food at one of the shops outside. Lounge is only good for drinks and wifi if needed.
This is the best United lounge I have visited. I was here from 10:30 to 12 noon and saw both breakfast and lunch service and the selection for both was excellent.