The sprawling United Club at Tokyo Narita airport is one of United’s largest lounges worldwide, reflecting the (former) status of the Nippon capital as one the hubs in the airline’s network.
Conveniently located in a central location next to gate 31, a stone’s throw from the security checkpoint, the United Club welcomes members, Star Alliance Gold passengers, and business class passengers.
United Club NRT design
The United Club at Tokyo-Narita airport occupies a prime location with a generous floor plan, ample daylight, and outstanding tarmac views.
Bathed in daylight, the two-story lobby area with a glass ceiling hosts a a reception zone, a customer service desk, elevators to the Global First Lounge, and several large dining tables. The design sets the tone—it’s impressive, with cathedral ceilings and hanging panels, yet a tad passé. The lounge was built in the 1980s, back when Narita airport played a major role in United’s Asian network inherited from Pan Am airlines. With a new fleet of longer-range and more modern aircraft that can fly non-stop to more destinations, United has significantly scaled down its Tokyo operations, and the club isn’t the crown jewel it used to be. The furniture was replaced in 2015, but the original décor remains intact otherwise, complete with the somewhat odd grooved floor tiles and yellow hues.
The lounge spreads in virtually every direction, with seating areas arranged in small “neighborhoods” separated by Japanese-style dividers. The design is both unique, with beautiful Japanese artwork, and uninspired, with rows of leather armchairs and coffee tables. The latest renovations have brought individual lamps, as well as much needed power and USB ports. Unfortunately, most center seats and all dining tables remain devoid of power outlets.
At the periphery of the lounge is a more intimate seating area where guests may soak in some of the airport’s finer views of the tarmac, with impressive vistas of wide-body aircraft and operations.
In addition to traditional individual seats, passengers will find a variety of dining tables, intimate conversation corners furnished with egg chairs, and table top seating against the rear windows.
With United’s shrinking service to Tokyo Narita, it’s easier than ever to find a private spot, and the United Club is typically quiet and somewhat intimate despite its sheer dimensions.
United Club NRT amenities
The United Club at Tokyo Narita airport boasts a complete line-up of amenities for international travel.
Two buffet areas, located near the lobby and in the rear of the lounge, offer a selection of vegetable and meat sushi, soups, crudités, and Japanese snacks such as wasabi peas and edamame. There is also basic hot fare, such as noodles, fried shrimp, and soup. The selection is a definite step above the typical United Club selection, but at peak times the staff can be a bit slow to replenish the buffet—expect the sushi to disappear within minutes.
The self-serve bar features a handful of wines, sake, as well as a pretty standard line-up of liquor and spirits, including Campari gin and Ballantine’s whiskey. A highlight—and a staple of airline lounges in Japan—is the automated beer serving machine, which tilts your glass for the perfect pour. On the non-alcoholic front, guests will find soda, tea, and espresso.
A large business center equipped with a seemingly infinite number of cubicles offers the ultimate in privacy, should one overlook the depressing design straight from the 80s and the lack of natural light. Each cubicle is equipped with a desk, a work lamp, and a power outlet. Complimentary Wi-Fi is available throughout.
The United Club features large and well-appointed shower suites. While, again, the design is a blast from the past, the showers are nevertheless a much appreciated amenity on sweltering days prior to a long flight. The suites come with a toilet, a sink, a shower, towels, bath products, and a hair dryer. Additional amenities such as razors, toothbrushes, and combs are available upon request. Inquire at the shower reception desk; should there be a wait, the staff will issue a buzzer.
Other amenities include a selection of newspapers and magazines.
United Club NRT bottom line
The United Club at Tokyo’s Narita airport is a spacious and well-appointed lounge with comfortable seating, outstanding tarmac views, a decent food selection, and enjoyable shower suites.
Once one of United’s crown jewels, the United Club retains its expansive footprint, appealing artwork—and unique but dated décor.
In 2018, United will build a United Polaris Lounge in the footprint of the current Global First Lounge, bringing elevated amenities and services such as a full-service restaurant, semi-private napping rooms, and spa-inspired shower suites, to Polaris business class passengers.
In the meantime, passengers who value an expanded array of food options (such as cooked-to-order ramen and curry) and a more modern design over space and daylight may walk over to the ANA Lounge in Satellite 4. The United Club is typically less busy, though.
Catering is a step above domestic United Clubs. Food options include finger sandwiches and veggie suchi. All drinks are complimentary. Some passengers prefer to use the ANA lounge to benefit from additional food options, including made to order noodles.
All drinks are complimentary. A highlight is the beer machine that tilts glasses in order to serve a perfect pour.
You may have access to United Club as a premium customer of one of the following airlines, or as an elite member of their frequent flyer program. Check the Access rules tab for more details.
Access for eligible customers traveling on any Star Alliance member airline.
ANA (NH) Adria Airways (JP) Aegean (A3) Air Canada (AC) Air China (CA) Air India (AI) Air New Zealand (NZ) Asiana (OZ) Austrian (OS) Avianca (AV) Brussels Airlines (SN) Copa Airlines (CM) Croatia Airlines (OU) EVA Air (BR) Egyptair (MS) Ethiopian Airlines (ET) LOT Polish Airlines (LO) Lufthansa (LH) SAS (SK) SWISS (LX) Shenzhen Airlines (ZH) Singapore Airlines (SQ) South African Air (SA) TAP Air Portugal (TP) Thai Airways (TG) Turkish Airlines (TK) United (UA)
United Club at Tokyo - Narita International (NRT) welcomes:Notes:
View detailed access rules at united.com
- United Club members departing on a same-day flight or arriving on a United flight (+1 guest, or the member’s spouse and children under the age of 21.)
- United Polaris business class passengers departing or connecting (no guests)
- Business Class passengers departing on an intercontinental flight operated by a Star Alliance carrier (no guests)
- First Class passengers departing on an intercontinental flight operated by a Star Alliance carrier (+1 guest)
- United Premier Gold, Premium Platinum, Premier 1K, and Global Services members departing on an intercontinental flight operated by a Star Alliance carrier in any class of service (+1 guest)
- Star Alliance Gold Members (except United Premier members and above) departing on a domestic or international flight operated by a Star Alliance carrier in any class of service (+1 guest)
- United Club one-time pass holders (paper or electronic passes) (no guests)
- Active U.S. military personnel departing on a same-day United flight (+family members)
- Amtrak Guest Rewards Select Plus and Select Executive members departing on a same-day United flight (+1 guest and children under the age of 21.)
- Air Canada Maple Leaf Club Worldwide members departing on a flight operated by a Star Alliance carrier (+1 guest)
- Effective November 1, 2019, United Club customers, including members and their guests, and one-time pass holders will need to provide a same-day boarding pass for travel on United, Star Alliance or a contracted partner for entry into all United Club locations.
When flying Star Alliance. Worldwide membership only.
- 3.5Based on 59 ReviewsKenneth R.2018-06-26 18:28:21Knowing that I was about to spend a bunch of hours at NRT, I checked out the online reviews of Terminal 1 Star Alliance lounges. Because people said to...Benjamin D.2018-07-24 23:15:11Don't come here looking for a peaceful experience. This place can fit hundreds of loud, annoying passengers. Also, would love to hear what genius thought a...Rich G.2018-07-20 00:50:29Amenities are ok (when there's water in the dispensers) but cannot make up for the dismal access to WiFi. When you connect at all (which despite showing...
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