American Express The Centurion Lounge

Philadelphia, PA (PHL) Concourse A, West wing, near gate A14
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The basics
Operated by
American Express
American Express
Bathroom: yesBusiness Center: yesComplimentary Wi-Fi: yesShowers: yesFamily Room: noSmoking Room: no
Other amenities:           
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Ambience
Food and drinks
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  • Lou H
    Design
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    Horrible service. This place has gone down hill terribly. Our flight was delayed so we trekked from terminal D to A for the centurion lounge. Only to find out there was a very long wait. The last three times I have been here I have been turned away – totally useless. Being a platinum cardholder is not special or valuable. Amex doesn’t care about their members – it’s just a tired, oversold, and low value product and brand now.

  • JB
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    Big disappointment. The lounge is small and was standing room only both times I used it. The food looks good on display, but is actually pretty ordinary. There are a lot of vegetable dishes but only one meat entree. There is nothing for kids to eat, and there are no grab and go items.

  • Chelsea

    Totally agree with Kathy. It’s terrible. 99% tasteless vegetarian food, a lot of which is cold stuff. Nothing a kid would like so don’t even spend the $50 for your kid because you will end up pissed. The staff is fine but the food is mediocre to say the least. They boast about this celebrity chef but who cares if the food isn’t good?? No grab and go items except a few pieces of fruit. I expected much more from this lounge after being in other lounges in smaller airports.

  • Kathy

    The food is simply awful. Meant to be Moroccan inspired, I suppose, but heavily skewed towards vegan (one meat selection) – and poorly cooked and seasoned. I love Moroccan food and many other “ethnic” options, but not for an airport lounge that should cater to everyone’s taste. And some of us really like meat 🙂

    Ended up buying a sandwich in the concourse.

    Plus this lounge is TINY. The staff told me that whoever the celebrity chef is that puts out such poor fare evidently insisted on a huge kitchen for his “craft”, which totally ate into the available space.

    Everything about this lounge is just bad – except the nice folks who work there!!!

    1. Chelsea

      I totally agree with you!! This place is quite the disappointment!

      1. Bon

        My experience was very delightful as I was able to drink many good cocktails before my trip to Vegas. The food is pretty decent and healthy. Compared to other lounges in the USA, Centurion Lounges are above any US clubs (besides Polaris) where they have a handful of snacks and no alcohol.

    2. K. Thomas

      Upset they refused to accept my Platinum card.. I was asked to pay when it clearly states free entry with AMEX platinum. Thanks, but I will surely be canceling this card. What am I paying a yearly fee for, if I can’t receive all the perks? Bait and switch tactics all day.

  • Nevada Fisherman

    Very pleasant staff. Breakfast selections are poor. The Centurion lounge in Las Vegas frankly has better food and more selections. Amex should hire some decent chefs and increase the selections of food,particularly for breakfast. Coffee was especially good.

  • Karen Bailey

    Great look and service. Not to crazy about the breakfast food choices, although the coffee was amazing!!

  • Dave

    Very disappointing. Trying to hard to be unique- but Moroccan themed food and drink are far to taste specific for a lounge. Even my Bloody Mary was Moroccan spiced- couldn’t drink it. At least put a few mainstream items out. We left and ate at Americans club. Love the other Amex clubs, and this is my home airport, but will not go back. Yuck!

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