American Express The Centurion Lounge
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The basics
Overview
Access rules
American Express The Centurion Lounge at Phoenix, AZ - Sky Harbor (PHX) welcomes:
- American Express Centurion® Card holders (+2 guests or immediate family)
- American Express Platinum Card® holders within 3 hours of departure of their first flight, and at any connection points (no access at final destination.) (See notes below for guest policy.)
- Delta SkyMiles Reserve American Express Card holders departing on a flight operated by Delta, within 3 hours of departure of their first flight, and at any connection points (no access at final destination.) No guests allowed.
- Delta SkyMiles Reserve Business American Express Card holders departing on a flight operated by Delta, within 3 hours of departure and at connection points (no access at final destination.) No guests allowed.
Notes:
- Access requires confirmed travel plans. Standby boarding passes are not eligible.
- American Express Platinum Card® holders may not bring guests on a complimentary basis but can may purchase access for guests for $50 per adult and $30 per child (ages 2-17, proof of age required.)
- American Express Platinum Card® holders who spend $75,000 or more on eligible purchases during a calendar year receive complimentary guest access for up to two guests per visit for the current calendar year, the next year, and through January of the following year.
Cards accepted
American Express Platinum/Centurion card
Yelp
3.5 / 5, based on 35 reviews
Ann P.
2021-08-01 22:19:06
Great service! Everyone was friendly and hardworking.
As far as the space it's very clean and relaxing.
The food was delicious and warm.
The drinks and...
Jon H.
2021-07-26 10:05:27
The American Express Centurion lounge is an Oasis in the middle of a hectic airport. It offers a peaceful atmosphere with multiple amenities including...
Julia Z.
2021-07-18 13:55:49
PHX across Terminal 4, Gate B22
Open 9-5 every day
Shared with Escape Lounge, which is also available to Amex Platinum members
I might just be a n00b...
Katy L.
2020-03-06 08:19:19
Compared with my home lounge (SFO) this lounge is on par. It's brand spanking new so the furniture is still in good condition and the staff are very...
Minh N.
2020-03-04 21:32:16
I've been to this lounge for both morning and daytime offerings and it's been underwhelming (severely so for breakfast) in all aspects.
On my breakfast...
Ali R.
2020-01-30 11:20:12
It was a wonderful surprise to discover the newly opened Centurion Lounge at the Phoenix Airport. It has only been open for 4 days, so greeters and servers...
Ali R.
2020-01-30 11:20:12
It was a wonderful surprise to discover the newly opened Centurion Lounge at the Phoenix Airport. It has only been open for 4 days, so greeters and servers...
Garry M.
2020-01-28 13:17:12
Phoenix Lounge is great! Never been busy when I've been here. Nice people. Food is consistent with other Centurion Lounges. Only complaint........ They...
Chris W.
2020-01-25 16:00:33
I realize this is a newly opened lounge but food platters empty for over 30 minutes should not happen. Also, woman at the front desk was short and a little...
Comments
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Photos
Courtesy of American Express
Courtesy of American Express
Overall ratings
I’ve always liked this lounge, but it has been going downhill lately. Most of the comfortable seating has been removed to squeeze more people in. Today, there was no beer available and there were no desserts available. The internet was completely overloaded. The good food options (other than dessert) and open bar is still their remaining upside.
The escape and centurion lounge have the same access. They should allow check in to the opposite of the first one chosen is full or there’s a bad vibe. This Centurion was crowded with food running out repeatedly. The staff graciously asked an extremely loud talking individual to quiet down and this was greatly appreciated.
Overall—OK/meh
Pros—food and beverage, location, WiFi 40Mbps (2.8Mbps off the tower). Staff is helpful.
Cons—small, crowdedness fluctuates wildly, limited seating, the coffee machine near the buffet was broken for 2mo. (But works now). Staff could be more vigilant/proactive on details.
Often busy, one of the smaller Amex lounges, but the staff are efficient, I can usually find a seat even on busy travel days.
Lounge was good, but quite crowded with a waitlist (10 minutes) between 5 and 8 pm on a Thursday.
That did, I enjoyed the birria and chicken tacos they had in the buffet with apples and oranges in baskets, good selection of drinks, coffee, and okay desserts.
I’d come here again, but just have to be prepared for everyone else wanting to come as well.
Staff was neutral; I didn’t observe any negative interactions and I myself didn’t interact with them, but my trash and dishes were picked up within a few minutes of finishing my food.
This is by far the worst location. Staff are rude not place to sit. I we t out and sat in the terminal
I’ve now been to this lounge three times. It is officially worse than waiting at the gate. The food is like elementary school cafeteria food: frozen and reconstituted potatoes; chemical eggs, fruit from a jar. A big platter of sandwiches for dinner. Really? The food is absolute cheap garbage. Not many healthy or natural options, and nothing is homemade. It’s crowded and cramped and often has a long line. This is nothing like the other CL experiences.
A deep disappointment on every level. Impossible to get in even with a reservation. Very small and crowded. Extremely rude staff who seemed pissed to be there. Got food poisoning from the snacks. We hated it and made it not worth the extra money for the platinum card. AVOID
This place is absolutely incredible. The food options are amazing and the staff is friendly. You’d have to be a ridiculously-entitled snob to rate this place anything than a 5. Blows my mind that anyone has any beef with this lounge. I’ve begun to fly just to be able to use the Centurion lounges around the country! Flying twice to Vegas next month (found super cheap flights) literally just for a day in order to be able to use the Centurion lounges.