American Express The Centurion Lounge

Phoenix, AZ - Sky Harbor (PHX) Terminal 4, Concourse B, opposite gate B22
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The basics
Operated by
American Express
American Express
Bathroom: yesBusiness Center: yesComplimentary Wi-Fi: yesShowers: yesFamily Room: noSmoking Room: no
Other amenities:           
Overview
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  • purplelibra
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    The escape and centurion lounge have the same access. They should allow check in to the opposite of the first one chosen is full or there’s a bad vibe. This Centurion was crowded with food running out repeatedly. The staff graciously asked an extremely loud talking individual to quiet down and this was greatly appreciated.

  • steve6400
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    Overall—OK/meh
    Pros—food and beverage, location, WiFi 40Mbps (2.8Mbps off the tower). Staff is helpful.
    Cons—small, crowdedness fluctuates wildly, limited seating, the coffee machine near the buffet was broken for 2mo. (But works now). Staff could be more vigilant/proactive on details.

  • brenainn
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    Often busy, one of the smaller Amex lounges, but the staff are efficient, I can usually find a seat even on busy travel days.

  • Twnance12
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    Lounge was good, but quite crowded with a waitlist (10 minutes) between 5 and 8 pm on a Thursday.

    That did, I enjoyed the birria and chicken tacos they had in the buffet with apples and oranges in baskets, good selection of drinks, coffee, and okay desserts.

    I’d come here again, but just have to be prepared for everyone else wanting to come as well.

    Staff was neutral; I didn’t observe any negative interactions and I myself didn’t interact with them, but my trash and dishes were picked up within a few minutes of finishing my food.

  • Mike
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    This is by far the worst location. Staff are rude not place to sit. I we t out and sat in the terminal

  • KR
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    I’ve now been to this lounge three times. It is officially worse than waiting at the gate. The food is like elementary school cafeteria food: frozen and reconstituted potatoes; chemical eggs, fruit from a jar. A big platter of sandwiches for dinner. Really? The food is absolute cheap garbage. Not many healthy or natural options, and nothing is homemade. It’s crowded and cramped and often has a long line. This is nothing like the other CL experiences.

  • ABM
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    A deep disappointment on every level. Impossible to get in even with a reservation. Very small and crowded. Extremely rude staff who seemed pissed to be there. Got food poisoning from the snacks. We hated it and made it not worth the extra money for the platinum card. AVOID

  • Mark Pyle
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    This place is absolutely incredible. The food options are amazing and the staff is friendly. You’d have to be a ridiculously-entitled snob to rate this place anything than a 5. Blows my mind that anyone has any beef with this lounge. I’ve begun to fly just to be able to use the Centurion lounges around the country! Flying twice to Vegas next month (found super cheap flights) literally just for a day in order to be able to use the Centurion lounges.

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