Lounge closed: The British Airways Lounge at Chicago O'Hare International Airport closed permanently in May 2024. Eligible customers are invited to visit the American Airlines Flagship Lounge.
The British Airways Lounge at Chicago O’Hare International Airport is one of the airline’s poorest facilities.
Small, cramped, poorly maintained, often dirty, the club does not meet any international business class standards. The staff’s poor attitude is a fine match for this neglected lounge.
Comments
Overall ratings
Overall
Ian
Hands down the worst lounge I have ever been in!
How BA haven’t been shamed into updating I have no idea – just dreadful.
John Monks
BA – this lounge is an insult to your customers. There is nothing remotely first class about it. No power points. Not enough seating. A miserable place to wait for an aircraft.
Bob
useless and unfriendly personal on top
Peter
Worst lounge I have ever been in. I have used this a few times now and constantly find it poor. Poor seating, poor selection of foods and aweful selection of drinks, no Diet Coke or any sandwiches on my most recent visit.
This lounge provides for a very poor customer experience
Peter R. Smith
Worn and torn. Not a charging port or plug to be found. Other than food and drink that is fee but very basic, this going is not worth it.
Overall ratings
Hands down the worst lounge I have ever been in!
How BA haven’t been shamed into updating I have no idea – just dreadful.
BA – this lounge is an insult to your customers. There is nothing remotely first class about it. No power points. Not enough seating. A miserable place to wait for an aircraft.
useless and unfriendly personal on top
Worst lounge I have ever been in. I have used this a few times now and constantly find it poor. Poor seating, poor selection of foods and aweful selection of drinks, no Diet Coke or any sandwiches on my most recent visit.
This lounge provides for a very poor customer experience
Worn and torn. Not a charging port or plug to be found. Other than food and drink that is fee but very basic, this going is not worth it.