- Complimentary snacks
- Complimentary soft drinks
- Complimentary house wine and beer
- Complimentary liquor
- Air conditioning
- Newspapers and magazines
The Swissport Lounge also accepts Priority Pass members in theory, though in reality the club often operates at capacity and Priority Pass card holders are routinely turned away.
Swissport Lounge ORD design
At Chicago O’Hare Terminal 5, real estate is at a premium. The aging terminal was never designed with lounge space in mind, and while ongoing redevelopment is bound to address the situation, the Swissport lounge in its current incarnation is a small, windowless space.
The Swissport Lounge designers have done a good job working with the lack of daylight, creating an East-meet-West, Asian with a touch of Scandinavian décor, which allies simplicity, modernity and elegance. Globe lamps highlight the wood surfaces and warm tones; the vibe is cozy and relaxing, at least when the lounge is quiet—which is unlikely to be the case given the recent closure of the Air France and SWISS lounges. The Swissport lounge is typically crowded.
Physically, the lounge is mainly a square room with an open seating area and a buffet, flanked by a business center and a smaller seating area. The main zone features restaurant style booths, glass round dining tables, and comfortable chairs throughout. Unfortunately power outlets are sorely lacking in the main seating area, but they can be found in the business center, where six private cubicles are available (but no shared computers.)
Swissport Lounge ORD amenities
The food and beverage selection is limited. Food consists mostly of snacks and instant noodles, though a (very plain) garden salad is also offered. A variety of soft drinks is available, plus individual small bottles of wine and a basic collection of liqueurs and spirits. Highlights include Grey Goose vodka, Polish beer Tyskie, and a Starbucks espresso machine.
The Swissport lounge does not have bathroom facilities anymore, due to terminal construction.
Other amenities include a selection of magazines (to read within the lounge) as well as a small open bag storage area behind the reception desk.
Swissport Lounge ORD bottom line
If the Swissport Lounge at Chicago O’Hare Terminal 5 was a domestic club, it’d be serviceable. The lounge features key basics such as comfortable seating, free Wi-Fi, snacks, and alcoholic beverages.
Unfortunately, Terminal 5 serves international flights exclusively, and in this context the Swissport lounge disappoints. In particular, Emirates and Qatar passengers are in for a shock, considering the typically high standards of Middle Eastern airlines lounges. The Swissport Lounge is an okay place to sit, but by all means arrive at the airport as late as possible and skip it.
- The décor and private booths.
- The absence of windows and daylight.
- The limited food options.
Swissport Lounge at Chicago, IL - O'Hare (ORD) welcomes:
- All passengers, regardless of airline and class of service, for a fee.
- Select premium customers and elite members departing on an airline served by this lounge (see Airlines tab).
You may have access to Swissport Lounge as a premium customer of one of the following airlines, or as an elite member of their frequent flyer program. Check the Access rules tab for more details.
Access for eligible customers traveling on the following Star Alliance member airlines only.
|EVA Air (BR)||Turkish Airlines (TK)|
Access for eligible customers traveling on the following oneworld member airlines only.
Access for eligible customers traveling on the following SkyTeam member airlines only.
|Air France (AF)||KLM (KL)|
|Emirates (EK)||Etihad (EY)||Hainan Airlines (HU)|
2.5 / 5, based on 38 reviews
Absolute liars. We have flown out of T5 multiple times in the past year and are PP members. We are ALWAYS told that they are full, even though there are seats open. My wife asked when they will have availability and they said seats are given to first and business class only. This is a garbage lounge with rude employees.
It hasn’t improved. 3 trips through O’Hare in 2 months and same every time. If you are a priority pass member just bank on not getting in there. And the staff are woeful at best.
Not sure what else to add about this dark, Windows cavern. Allowed us to use PP, but have to leave in 1 hour. Extremely small lounge. NO. BATHROOMS! Terrible food selection. Small drink selection. Water is available, but only in mini bottles. Very limited seating and all chairs look terribly uncomfortable. Only a few wall outlets for charging. Swissport must be making a fortune on this lounge.
Small. Cramped. Horribly overcrowded. Basic food and snacks. Some alcohol. Definitely terrible.
We are priority pass holders and we were turned away. They told us the computer was down and couldn’t let us in. I called Priority Pass and they told me that they should have written a pass for us. Since that didn’t happen, he said he would call them. I sat on hold while he made the call. The rep from Priority Pass comes back online and tell me, they were full and couldn’t take more guests. Really????? Not the case. He then told us go back and ask for Joanna and she will let you in.
Now I just had to go!!!!
Guess what???? Only one other person inside, and no food or drinks out.
We sat by the door as to hear what they were saying at the desk. We watched about 20 people get turned away. All Priority Pass holders.
Rude service. I have been rejected rudely because the lounge was almost full and i was “only” a loungekey member and so not important enough to get in. There is more polite way to not accept people.
This is NOT even a business class lounge. If your airline offers this place as a perk….. laugh.
The worst lounge I haber ever seen. Thank you so much THY
Old lady at the reception desk was so bored to her life and work. Se was rusetti, throwing the card reader device in fontti of me, throwing my Credit card so that it fell to floor, I had to pick it up, no excuses, no sorrys. Se raised her voice to me “YOU CAN GO IN NOW!!” I told her kindly, that I have no difficulties to hear. She only mumbled something, which I ignored. Terrible behaviour
Had a long layover and this lounge was the perfect place to wait, with food, drinks, Internet, and tv.
Old Lady at desk did not allow me to use my Lounge Key card to access the lounge. She said they could take no more customers, but lounge was nearly empty.
Poor management indeed.
All the basics are provided, but there’s nothing exciting.