- Complimentary snacks
- Complimentary soft drinks
- Complimentary house wine and beer
- Complimentary liquor
- Air conditioning
- Newspapers and magazines
Swissport Lounge ORD design
At Chicago O’Hare Terminal 5, real estate is at a premium. The aging terminal was never designed with lounge space in mind, and while ongoing redevelopment is bound to address the situation, the Swissport lounge in its current incarnation is a small, windowless space.
The Swissport Lounge designers have done a good job working with the lack of daylight, creating an East-meet-West, Asian with a touch of Scandinavian décor, which allies simplicity, modernity and elegance. Globe lamps highlight the wood surfaces and warm tones; the vibe is cozy and relaxing, at least when the lounge is quiet—which is unlikely to be the case given the recent closure of the Air France and SWISS lounges. The Swissport lounge is typically crowded.
Physically, the lounge is mainly a square room with an open seating area and a buffet, flanked by a business center and a smaller seating area. The main zone features restaurant style booths, glass round dining tables, and comfortable chairs throughout. Unfortunately power outlets are sorely lacking in the main seating area, but they can be found in the business center, where six private cubicles are available (but no shared computers.)
Swissport Lounge ORD amenities
The food and beverage selection is limited. Food consists mostly of snacks and instant noodles, though a (very plain) garden salad is also offered. A variety of soft drinks is available, plus individual small bottles of wine and a basic collection of liqueurs and spirits. Highlights include Grey Goose vodka, Polish beer Tyskie, and a Starbucks espresso machine.
The Swissport lounge does not have bathroom facilities anymore, due to terminal construction.
Other amenities include a selection of magazines (to read within the lounge) as well as a small open bag storage area behind the reception desk.
Swissport Lounge ORD bottom line
If the Swissport Lounge at Chicago O’Hare Terminal 5 was a domestic club, it’d be serviceable. The lounge features key basics such as comfortable seating, free Wi-Fi, snacks, and alcoholic beverages.
Unfortunately, Terminal 5 serves international flights exclusively, and in this context the Swissport lounge disappoints. The Swissport Lounge is an okay place to sit, but by all means arrive at the airport as late as possible and skip it.
Swissport Lounge at Chicago, IL - O'Hare (ORD) welcomes:
- All passengers, regardless of airline and class of service, for a fee.
- Select premium customers and elite members departing on an airline served by this lounge (see Airlines tab).
You may have access to Swissport Lounge as a premium customer of one of the following airlines, or as an elite member of their frequent flyer program. Check the Access rules tab for more details.
Access for eligible customers traveling on the following Star Alliance member airlines only.
|EVA Air (BR)||Turkish Airlines (TK)|
Access for eligible customers traveling on the following oneworld member airlines only.
|Cathay Pacific (CX)||Finnair (AY)|
Access for eligible customers traveling on the following SkyTeam member airlines only.
|Air France (AF)||KLM (KL)|
|Aer Lingus (EI)||Emirates (EK)||Hainan Airlines (HU)|
2.5 / 5, based on 38 reviews