Swissport Lounge

Chicago, IL - O'Hare (ORD) Terminal 5, before gate M7, on the right
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The basics
Operated by
Swissport
Swissport
Bathroom: yesBusiness Center: yesComplimentary Wi-Fi: yesShowers: noFamily Room: noSmoking Room: no
Other amenities:         
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Overall
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  • Design
    Ambience
    Food and drinks
    Amenities
    Service

    Small. Cramped. Horribly overcrowded. Basic food and snacks. Some alcohol. Definitely terrible.

  • Amy
    Design
    Ambience
    Food and drinks
    Amenities
    Service

    We are priority pass holders and we were turned away. They told us the computer was down and couldn’t let us in. I called Priority Pass and they told me that they should have written a pass for us. Since that didn’t happen, he said he would call them. I sat on hold while he made the call. The rep from Priority Pass comes back online and tell me, they were full and couldn’t take more guests. Really????? Not the case. He then told us go back and ask for Joanna and she will let you in.
    Now I just had to go!!!!
    Guess what???? Only one other person inside, and no food or drinks out.
    We sat by the door as to hear what they were saying at the desk. We watched about 20 people get turned away. All Priority Pass holders.

  • Michael Orange

    Rude service. I have been rejected rudely because the lounge was almost full and i was “only” a loungekey member and so not important enough to get in. There is more polite way to not accept people.

  • Mike

    This is NOT even a business class lounge. If your airline offers this place as a perk….. laugh.

  • Boris

    The worst lounge I haber ever seen. Thank you so much THY

  • Old lady at the reception desk was so bored to her life and work. Se was rusetti, throwing the card reader device in fontti of me, throwing my Credit card so that it fell to floor, I had to pick it up, no excuses, no sorrys. Se raised her voice to me “YOU CAN GO IN NOW!!” I told her kindly, that I have no difficulties to hear. She only mumbled something, which I ignored. Terrible behaviour

  • Jen Walker

    Had a long layover and this lounge was the perfect place to wait, with food, drinks, Internet, and tv.

  • Patricio Aduriz

    Too bad,

    Old Lady at desk did not allow me to use my Lounge Key card to access the lounge. She said they could take no more customers, but lounge was nearly empty.

    Poor management indeed.

  • All the basics are provided, but there’s nothing exciting.

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