United Club West

Denver, CO (DEN) Concourse B, near gate B32
CLOSED FOR RENOVATIONS
Lounge closed: The United Club West at Denver airport is closed for remodeling. Eligible customers are invited to visit the new, sprawling United Club East near gate B44, or to stop by United Club Fly near gate B60 for handcrafted coffee drinks and grab-and-go food options. Customers departing from Concourse A will find a new United Club near gate A25.

The basics
Operated by
United (UA)
United (UA)
Bathroom: yesBusiness Center: yesComplimentary Wi-Fi: yesShowers: noFamily Room: noSmoking Room: no
Other amenities:           
Overview
Food & Beverages
Yelp
Comments
Overall ratings
Overall
Design
Ambience
Food and drinks
Amenities
Service

  • Mary Boland
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    I would like to leave no stars…. JUST THE WORST. Had people tell us it was bad but thought we would try. Awful Awful service by some people who don’t seem too happy in their job.
    Also….. and they should know this…. we met absolute strangers in Greece and they flew through DIA and used the United Lounge… we were taking about our travels, and they mentioned the extremely poor service by extremely rude people in the United Lounge at DIA. Just wow!

  • Miguelito
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    It’s been almost 3 years with only one true United Club for all of DEN. (The pop-up club is fine for picking up a quick snack but NOT a club). That is amazingly crappy! United should be ashamed!

  • C G
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    Quite crowded at Thanksgiving and overrun with people. No place to sit very shabby conditions definitely showing it’s age. Quite a contrast when coming from Europe and comparing to the lounge offerings of European partner airlines.

  • Ann
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    Line took forever to get in because one computer was down. The first person would not accept that I already repurchased a pass. I had a receipt. I was charged again and had to wait in another line to get it sorted out. That woman could not grasp why I was upset and the customer service was poor. Both agents talked over me and I could not finish a sentence. Rude, uninformed, and poor problem solving skills.
    Breakfast food included: coffee & other drinks, cereal, whole oranges, yogurt, packets of oatmeal, little boxes of raisins, prepackaged muffins, prepackaged bagels, a prepackaged sticky bun, half a croissant with a leaf of lettuce and chicken salad (chopped chicken with Mayo), and prepackaged little packs of Oreos. Basically vending machine food. Super yucky. I’ll never pay for this service again.

  • Madeline
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    Visited 5pm on a Monday. Sign in front of the lounge said One-Time passes were not being accepted at the moment and front desk agent confirmed that it was too crowded to accept the pass included with my United card. She was polite and suggested I check back in 10 minutes. So I waited right there and sure enough there was a constant stream of people going in and out – agent barely had a moment to go upstairs to check if there were seats. After about 10 minutes there were a few of us waiting and crossing our fingers for access with one time passes, and we did indeed get in! WHEW because the terminal was incredibly crowded and loud.

    Sure enough despite the spaciousness of the lounge the crowd level shifted back and forth between maybe 70-90% full. The layout was a bit tricky to navigate, bar and buffet very far apart and restrooms hidden away. View of the tarmac through floor to ceiling windows was nice.

    Comfortable furniture, unremarkable but modern, with ample outlets at each seat. WiFi speed only OK.

    Bar had so many premium selections that there was a printed menu. The bartenders were polite but so busy that they asked the waiting patrons to form a line instead of standing by a bar seat. Odd! But fine and the bartender gave a generous pour for a well drink.

    Small buffet, some snacks, a soup, potato salad, small salad bar, charcuterie, cookies. Tasty, nothing remarkable.

    Overall this lounge did the trick of being more restful and quiet than the terminal. Heard that the East lounge has not yet been renovated – yikes – this is a United hub airport, y’all! Would come here again the next time I am in this terminal at Denver but wouldn’t go out of my way for it.

  • Barbara Hoefener

    Gen quite, food is slowly getting better but nothing compared to centurian or delta

    1. Barbara Hoefener

      Add: only free beer is coors or bud.
      Located well in the concorse
      [img]https://cdn.loungereview.com/wp-content/uploads/2017/09/20170914_171228-600×338.jpg[/img]
      [img]https://cdn.loungereview.com/wp-content/uploads/2017/09/20170914_171215-600×338.jpg[/img]
      [img]https://cdn.loungereview.com/wp-content/uploads/2017/09/20170914_171212-600×338.jpg[/img]
      [img]https://cdn.loungereview.com/wp-content/uploads/2017/09/20170914_171432-600×338.jpg[/img]

  • loungereview.com Team

    Nothing outstanding, but a quiet place to work or relax with upgraded furniture.

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