WestJet Elevation Lounge

Calgary, AB (YYC) Domestic Terminal, Concourse B, after security
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The basics
Operated by
WestJet (WS)
WestJet (WS)
Bathroom: yesBusiness Center: yesComplimentary Wi-Fi: yesShowers: yesFamily Room: yesSmoking Room: no
Other amenities:             
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  • Mayank
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    Saturday March 4th 230pm 2 out of 3 girls who work the front desk SHOULD NOT BE PART OF WESTJET BRAND REPRESENTATIVE. I was treated with zero respect, laughed at the min I turned my back and made racial comments. I am a member of WESTJET rewards as well as have access to worldwide lounges from different credit cards providers. These two girls can make you feel so bad about yourself just because your skin color doesnt match theirs. They accepted people in front of me and told me NO. Even after I showed them my different memberships, thier attitude was we don’t care, We will do what ever we decide today. I need a manager to contact me asap. #westjet #westjetloungeyyc

  • Anonymous
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    The access rules have changed to be strict on no admittance until 3 hours before your flight – Even if you’ve offered to pay for 2 admissions, the staff at the front won’t let you in. If lounge access is a consideration for where you rack up your premium miles, it’s time to start looking elsewhere

    1. Gurpreet

      The employees at the front desk on June 13th afternoon were rude and unhelpful to customers. They lied and incorrectly sent us to a different lounge. Would not recommend this airline or lounge. Had a horrible experience at the airport due to multiple delays , the WestJet employees at the gates and lounge had a terrible attitude, they need to be retrained in customer service as it’s their only job. Wish I could give 0

      To WestJet management:

      I was taken aback by the disrespectful and discourteous manner in which I was greeted upon arrival at the lounge. The front desk employees were not only dismissive but also failed to acknowledge my presence or provide any assistance despite my attempts to seek their attention. Their lack of basic courtesy was alarming and completely unacceptable.

      Moreover, I must express my deep concern regarding the behavior exhibited by the front desk employees. Such discriminatory behavior not only violates the principles of equality and respect but also goes against the standards of professionalism that should be upheld by WestJet’s employees.

      Furthermore, the employees at the front desk were utterly unhelpful when I sought assistance with a specific query regarding my travel arrangements. They either displayed a complete lack of knowledge or deliberately provided incorrect information, leading to unnecessary confusion and inconvenience. Their unwillingness to provide adequate support and guidance is highly disappointing and reflects poorly on the overall service quality of WestJet.

      I strongly believe that no customer should be subjected to such treatment, and it is essential for WestJet to address and rectify these issues promptly. I kindly request that you conduct a thorough investigation into this matter and take appropriate action against the employees responsible for the aforementioned misconduct.

      Moreover, I urge you to implement measures that ensure all employees undergo comprehensive training on customer service, cultural sensitivity, and the importance of maintaining a respectful and inclusive environment for all passengers. It is crucial for WestJet to foster a workplace culture that embraces diversity and discourages any form of discrimination.

      As a loyal customer who has previously enjoyed the services of WestJet, this experience has greatly tarnished my perception of the company. I sincerely hope that you will address this issue promptly and take the necessary steps to prevent such incidents from recurring in the future. Me and my family will not be west jet customers in the future due to this incident.

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