British Airways Concorde Room

London - Heathrow (LHR) Terminal 5, Galleries South, reception level
CLOSED TEMPORARILY
  • © British Airways

    © British Airways

  • © British Airways

    © British Airways

  • © British Airways

    © British Airways

  • © British Airways

    © British Airways

  • © British Airways

    © British Airways

  • © British Airways

    © British Airways

COVID-19 closure: British Airways Concorde Room is temporarily closed. All lounge-eligible customers, including First Class passengers, are currently invited to use the British Airways Galleries Club North.

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    OneWorld
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    Bathroom: yesBusiness Center: yesComplimentary Wi-Fi: yesShowers: yesFamily Room: noSmoking Room: no
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  • Our review
  • Food & Beverages
  • Airlines
  • Access rules
  • Blogs
  • Yelp
  • Comments
  • Overall:
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    • Eleanor mcnicholas
      11 months ago

      Used this lounge while awaiting for our flight (19th Dec )service was excellent .bar staff excellent with very attentive service especially from one lady .had a fab breakfast they took great care of my allergy as well . See you on the flight back .many thanks

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    • westwards2015
      5 years ago

      The Concorde room has the quiet, relaxed atmosphere one imagines would be found in an exclusive and traditional gentleman`s club. After a friendly welcome and an invitation to leave hand luggage at the special desk, we enjoyed an excellent breakfast in one of the very private restaurant booths. We had several hours before our flight to the US and were well looked after on the comfortable balcony sofas by courteous and discreet staff throughout our visit. We visited the lounge again on our return while waiting for our onward flight – again, a very enjoyable experience. There is plenty of seating and the lounge is divided into sections with many small seating areas so the noise level is very low.

      We had a full English breakfast, which was very good, and also an excellent club sandwich from the lunch menu. Meals can be eaten in the restaurant or in the lounge areas and top of the range wines, spirits etc are available (and are offered) at any time.

      Can`t comment on the computer facilities as everyone seemed to have their own tablets, phones etc but there were plenty of work stations. The washrooms were clean and spacious (and included bidets) but there are only three for women and at one stage there were people waiting. It is possible to book a private cabana with day bed, shower and TV, and also a complimentary spa treatment.

    • loungereview.com Post author
      6 years ago

      British Airways’ best lounge and one of the finer lounges in the world. Five stars, yet it’s not quite perfect 🙂

    • Meilensammler
      7 years ago

      Nice BA flagship lounge with sophisticated interior, at least if you don`t go for the modern stuff often found today. Best place is the terrace-like part, because it is full of daylight and offers great apron-view. There is a restaurant called Concorde Dining which offers plenty of privacy since there are walls between the tables. It is kind of dark however, so you might want to eat just outside the restaurant at the bar. Service is good in the restaurant and at the champagne bar but kind of slow in all the other parts of the lounge. We sat at the terrace and always had to go to the bar in order to get something to drink. No problem though….

      Fine Menu, but no self-service available at all. No problem if you dine at the restaurant, but otherwise the First Lounge which is just oppsite the Concorde Room might be an alternative. The menu does not differ to much and in addition they have a great buffet with plenty of great choices so you can create your own meal. They also have several self-service beverage outlets over there including 2 champagne bars. The champagne bar at the Concorde Room is tendered and offers even better champagne of course.

      Free WIFI, concierge-service, flight-information-displays all over the lounge. Good selection of newspapers and magazines. Choice of international newspapers is better in the first lounge though. There is a boardroom for meetings. You can have a massage or other treatments at the ELEMIS Travel Spa which is located between the 2 lounges. Also there are showers available. The restrooms/bathrooms are furnished very cheaply but offer lots of space. There are some cabanas but you never get one….

    • Meilensammler
      7 years ago

      The interiour is very luxurious with plenty of seating. Settle down on the terrace-area because it is much nicer and brighter there with more space and a great apron-view. However staff only shows of once in a while (if at all) so we needed to go to the bar in order to get something to drink. Service in general seems unprofessionel.

      Good food at the Concorde Dining, and plenty of bevergaes including different champagnes and wines at the bar. There is however no self-service buffet or bar, so you always have some hassle if you need just a drink or a snack. Best solution for this is to go to the First-lounge nearby: great food buffet and plenty of self-service bars with even more selections than in the Concorde-Room.

      Free WIFI, good selection of newspapers and magazines. Some advice for german passengers: go to the first-lounge for german newspapers. They always have some while the Concorde-Room never does. Restrooms are large but furnished kind of cheap. There are also some cabanas which we never were able to enjoy because they never have been available. At the Elemis Spa, which is shared with the First lounge, you can get some 15-minute massages and treatments. There is no priority for Concorde-Room guest so you are most likely have to wait for 2 or more hours, at least this is our experience based on many transfers through this place.

    • Meilensammler
      8 years ago

      This lounge offers lots of exclusive seating areas, especially the seating in the indoor-terrace is very nice and offers great apron-view. There is a very nice restaurant and of course the famous champagne bar. However you have to ask for everything, no self-service for food or drinks available. Staff is nice but friendliness, competence and customer-orientation is a little below the standard found in other first class facilities.

      Great selection of fine food and drinks.

      TV, flight-information displays. free WLAN, lots of newspapers and magazines. one setback: they never have german newspapers, you need to go to the first-class lounge to get some. Showers and restrooms are ok, but not very fancy or luxuriuos. You can get a free massage at the Travel-Spa.

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