The Concorde Room, British Airways’ most exclusive lounge at London Heathrow, serves primarily British Airways First class passengers, in addition to the airline’s top customers who are issued a Concorde Room card. In contrast, the adjacent Galleries First lounge welcomes all oneworld First Class customers and top elites, and therefore caters to a much larger crowd.
There are two ways to get to the Concorde Lounge. If you’re departing from Terminal 5, a side door is conveniently and discretely located immediately outside the main security checkpoint, to your right. If you’re connecting, then make your way to the South lounges, where you will also find the Galleries Club and First lounges and the Elemis spa.
British Airways Concorde Room design
The Concorde Room is comprised of three main areas: a general lounge area with a bar, an “outdoor” terrace overlooking the terminal, and a dining area with booths and waiter service.
The design of the main lounge area was decidedly meant to impress. With partitions carving out semi-private spaces, several (electric) fireplaces, couches and lounge seats, recessed lighting and golden hues, the space evokes a posh, traditional British living room. Unfortunately, it could benefit from a makeover and greater care by the staff. The worn and stained carpet and furniture, the leftover plates and glasses make for a rather poor first impression. Also, power outlets are sorely missing in many areas, and the dark ambiance may be a bit stuffy for some.
Fortunately, the terrace provides an alternative, with light hardwood floors, an open layout, and sweeping views on the bustling concourse and ever-busy tarmac. It is typically less crowded than the main lounge area, however the noise from the concourse may be annoying. Do not miss the signature British Airways horse-shaped lamps – a rather amusing oddity.
The dining area is a highlight. While patrons may order food and beverages from any area of the lounge, the dining area, with its cozy booths, elegant and serene design, and full table service, is not to be missed. The adjacent atrium provides a touch of natural light which contrasts pleasantly with the otherwise rather dark décor.
British Airways Concorde Room amenities
Full meals are available at all hours, and while not overly extravagant, the food is tasty, fresh, and well presented. It’s unfortunate that the service seems to be consistently spotty. Perhaps the staff is overworked, but in our experience the waiters, while they gladly accommodate special requests and substitutions, seem to routinely mix up orders.
The bar offers a broad selection of cocktails, as well as fine Laurent Perrier Grand Siecle Champagne, which British Airways also serves on board. Patrons may walk to the bar or order from any server – the service is friendly, but not necessarily proactive. Incidentally, the Galleries First lounge offers a broader, but slightly lower end, selection of Champagnes.
The adjacent Elemis Spa provides a range of complimentary 15 minute treatments. Be sure to book well in advance by calling or emailing YouFirst – unfortunately, due to high demand even First Class passengers are highly unlikely to be able make an appointment on the day of travel. The spa is also where you’ll find showers, which are unfortunately shared between all three adjacent lounges. They are available first come first serve, so expect to wait, and note that the amenities are hardly luxurious. For more details, see our review of the Elemis Spa – T5.
The cabanas (private rooms) might be the most hyped feature of the Concorde Room. All three Cabanas come with a chaise lounge chair, a TV, a writing desk, and an en-suite bathroom with a shower. The cabanas offer ample privacy and are an ideal place to work in complete silence – or have a private party with friends (food and service can be ordered from the cabanas, too.) However, physically, the rooms are unattractive, with no natural light, a pretty dreadful color palette, and worn furniture. There is no real bed, and the shower drains are creepily loud. If you need a nap or complete privacy, the Cabanas are a welcome amenity – be sure to book well in advance by contacting YouFirst. Otherwise, you’re not missing out much in our opinion.
Other amenities include a convenient, staffed bag storage service, a Concierge desk that patrons can use to book a variety of services, and an elegant board room which doubles as a business center with self-service PCs and printers. Notice the chairs inspired by the Concorde seats!
British Airways Concorde Room bottom line
Overall, we have mixed feelings about the Concorde Lounge. By far the best lounge in Terminal 5, it offers high-end products and services such as private dining, a fine selection of alcoholic beverages, and spa treatments. Yet, the Concorde lounge is often too busy, could use a refurbishment, and service falls short of our expectations – it is unacceptable to see dirty cups and plates everywhere in a first class lounge. Also, British Airways could prioritize access to showers for First Class passengers to ensure a smoother experience. Finally, it is worth noting that due to its location in the main concourse, the Concorde Lounge is far from the remote A, B, and C concourses and the staff does not announce or monitor flights – so be sure to keep an eye on the information displays and leave early.
Update: British Airways has refreshed the furniture, sanded the hardwood floors, deep cleaned the space, and added semi-private seating areas on the terrace. However, the style of the new furniture remains distinctively in the same vein, and the lounge has kept his old-fashioned vibe.
The Concorde Room offers full complimentary table and waiter service. Customers may choose to dine in one of the private booths in the formal Concorde Dining Room, or alternatively may order a meal anytime in the main lounge area, and will be served at their place. Drinks include a large selection of mineral waters, soft drinks, wines and fine Champagnes including Laurent Perrier Grand Siecle, as well as a full bar. The following is a sample menu selection.
Breakfast (5am to noon)
- Freshly baked croissants and Danish pastries.
- Toasts, bagels, muffins and brioche.
- Selection of cereals, muesli and granola.
- Traditional porridge.
- Yoghurt selection.
- Fresh fruit.
- Fresh fruit juices.
- British jams, preserves and honey.
- Traditional English breakfast featuring: a choice of poached, fried or scrambled egg, grilled British bacon, Dingley Dell Cumberland pork sausages, grilled tomatoes, mushrooms and baked beans.
- Boiled egg with toasted soldiers (vegetarian).
- Cured kippers with poached egg.
- Smoked salmon and scrambled egg.
- Eggs Benedict.
- Traditional and specialty teas.
- Freshly ground bean to cup coffee.
- Hot chocolate.
Lunch and dinner (noon to close)
- Soup of the day, served with freshly baked breads.
- Smoked duck breast served with celeriac remoulade, rhubarb coulis and an orange salad.
- BA burger made with British Aberdeen Angus beef served in a milk-glazed roll with red onion marmalade, baby gem lettuce, cherry tomatoes and dill pickle and accompanied by twice-cooked chips. May be served with crispy back bacon or mature English Cheddar.
- Club sandwich: a choice of toasted granary or white bred triple decker sandwich with chicken breast, sweet-cured bacon, egg mayonnaise, tomato and lettuce served with either twice-cooked chips or ruby slaw.
- Kin-roasted salmon Nicoise salad: Severn & Wye salmon with soft-boiled egg, French beans, new potatoes, Kalmata olives, cherry tomatoes, pea shoots and red onions with a vinaigrette dressing.
- Slow-braised ox cheek: slow-braised beef in a rich red wine jus served with dauphinoise potatoes, carrot puree and tenderstem broccoli.
- Roasted loin of North Sea cod: cod loin wrapped in pancetta served on a bed of savoy cabbage and dressed with a herb cream sauce.
- Pumpkin & pine kernel fiorelli with a salsa verde, Italian hard cheese and baby rocket cress.
Desserts and Cheeses
- Lemon posset with blueberry compote served with shortbread biscuits.
- Chocolate fondant served warm with Cornish clotted cream and kumquat marmalade.
- Cheeses: Somerset Camembert, Coastal Cheddar, Bleu d’Auvergne and Tournegus with apple and Somerset cider brandy chutney and Bath Oliver biscuits.
You may have access to British Airways Concorde Room as a premium customer of one of the following airlines, or as an elite member of their frequent flyer program. Check the Access rules tab for more details.
Access for eligible customers traveling on the following oneworld member airlines only.
British Airways (BA)
The following passengers have access:Customers booked on a oneworld flight in First Class and oneworld Emerald members do not have access to the Concorde Room but may use the British Airways First Class lounge instead.Notes:
View detailed access rules at oneworld.com
- British Airways First class passengers (+1 guest)
- British Airways Gold Executive Club members holding a Concorde Room Card (awarded at 5,000 tier points) when flying any class of travel with British Airways or other oneworld carriers (no guests)
- Guests must be departing on a flight operated and marketed by a oneworld airline.
- For connecting passengers, lounge access will be determined on the international long haul ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight.
- Based on 28 ReviewsEric B.2018-03-28 08:13:39This is an exceptional lounge in London Heathrow.Unlike the neighboring British Airways First Class lounge which is accessible to those flying on One...Richard M.2017-05-12 13:40:07This is such a great lounge, particularly if you're up for some nice alcohol. Laurent Perrier grand siecle champagne is the top pick but there's many good...Tim K.2017-12-27 04:16:44Sadly the Concorde longe is let down by the staff. Very few smiles and little sense of urgency in serving the guests. While expectations of restaurant...