Plaza Premium Lounge

London - Heathrow (LHR) Terminal 2A, Lounge A3, next to Transfers information area
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COVID-19 service adjustments: Plaza Premium Lounge is open with special service provisions.

The basics
Operated by
Plaza Premium
Plaza Premium
Bathroom: yesBusiness Center: yesComplimentary Wi-Fi: yesShowers: yesFamily Room: noSmoking Room: no
Other amenities:             
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Overall
Design
Ambience
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  • Design
    Ambience
    Food and drinks
    Amenities
    Service

    Nice lounge, food pretty good but the staff are really bad.
    Lady who ran the bar was rarely at the bar and when she was she was unfriendly and quite ignorant. Another staff member was in the customer toilets coughing up flem and then vomiting in the sink ! Lovely !

  • Spacious and well-appointed lounge. Very generous buffet which we enjoyed before our flight. Quite crowded during our visit and had to move a few times for a little peace and quiet. But that’s not the fault of the lounge.

  • Albert

    Well the lounge is just fine, but the entry fee of 40 gbp is only valid for two hours. Then an additional fee of 25 gbp is charged you if you want to take a shower. So 65 gbp for a shower is bloody steep I think. None of these limitations were mentioned at service desk when first paying.

  • D Rehf

    agree w lack of daylight, but they cant do anything to fix that.

    more important to me is the very annoying royalty free music lol its so annoying

    generally an awesome lounge. better than a lot of the carrier lounges.

  • Antonia

    Wonderful interior, very relaxing, I love the atmosphere. Very kind and helpful staff, the definition of “anticipating customers needs”

  • An elegant and posh facility, although the complete lack of day light is disappointing, and the seating area isn’t as grand as the entrance. However, this is the place to be for a nap or a massage!

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