United Club

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COVID-19 service adjustments: United Club is open with special service provisions.

The basics
Operated by
United (UA)
United (UA)
Bathroom: yesBusiness Center: yesComplimentary Wi-Fi: yesShowers: yesFamily Room: noSmoking Room: no
Other amenities:               
Overview
COVID-19
Airlines
Access rules
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Overall

  • Alyssa
    Design
    Ambience
    Food and drinks
    Amenities
    Service

    Spacious lounge but customer service when closing was absolutely appalling. I’ve managed airport lounges and plenty restaurants to know a five minute courtesy is perfectly ok. I was in the middle of taking a piss in the female bathroom and an employeee was telling me to hurry up and checked in again 2 minutes later and the time was 10:03pm.

    Absolutely ridiculous customer service with no hospitality.

    I completely understand they want to go home but to hound women in the bathroom and harass me to leave at the bar when I was delivering my used cups to bars so they do not have to bus them. Whoever is the manager or shift lead of the lounges operation needs to get it together. The attitude is uncalled for and id rather sit at bud lights bar than to contribute to such a rude lounge for my future travels.

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