United Club
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- Complimentary snacks
- Complimentary finger food
- Complimentary soft drinks
- Complimentary house wine and beer
- Complimentary liquor
- Premium drinks for sale
- Accessible
- Air conditioning
- Flight information monitors
- Newspapers and magazines
- TV
United operates four United Clubs at Chicago O’Hare international airport for members, their guests, and Star Alliance Gold passengers traveling internationally.
The formerly sprawling Terminal 1 Concourse C location was shuttered for two years to accommodate the construction of a new Polaris Lounge for long-haul business class passengers. In January 2018, the United Club next to gate C16 finally re-opened, but in a substantially reduced footprint. While the lounge sports a new design, the space accommodates just about 100 guests—far below the demands of United’s busiest concourse at O’Hare.
Due to space restrictions, one-time passes are not accepted at this location. A new and larger club is in the planning stages.
United Club ORD design
The United Club at Chicago O’Hare near gate C16 boasts United’s signature design with white tones, clean lines, and an efficient open layout. The ensemble is modern, practical to a fault, but somewhat bland and soulless.
Wedged between a boarding gate and the adjacent Polaris Lounge kitchen and facilities, the United Club is almost an after-thought. The space has a somewhat unattractive layout, with a bar tucked in a recessed area, a buffet in a nook, and a dense and compact seating area.
The club benefits from two window walls and features outstanding tarmac views, though the layout of the space limits the amount of daylight that reaches the seating area adjacent to the lobby.
Seating options include leather armchairs with side tables, dining tables, and counter-style seating along the windows. Power and USB outlets are within arm’s reach, and most seats come with a side table and individual lamp.
United Club ORD amenities
The United Club at Chicago O’Hare airport Concourse C features basic amenities.
In the morning, guests will find a continental breakfast spread with pastries, yoghurt, and fruit; followed by a selection of snacks, salads, soups, and desserts throughout the day. Due to space restrictions, the location near gate C16 does not feature hot food, unlike the three other United Clubs in Concourses B and F.
Complimentary self-service drinks include infused water, juices, hundreds of soda concoctions from a Coke Freestyle machine, tea, and espresso. House wines, Prosecco and liquor are free at the bar, while premium beverages come at a cost.
Other amenities include fast Wi-Fi, a selection of newspapers of magazines, and complimentary access to Foli, an online press kiosk.
Showers are not available anymore: they’re now an exclusive perk of the Polaris Lounge for international premium passengers.
United Club ORD bottom line
The United Club at Chicago O’Hare near gate C16 disappoints. While the lounge is technically brand new, it’s substantially smaller than its former incarnation and thus constantly crowded; the layout is unattractive; there is no hot food, and the showers have been phased out.
Long-haul international business and first class passengers should use the vastly superior adjacent United Polaris Lounge, while Star Alliance Gold customers and United Club members might prefer the locations by gates B6, B18, and F4.
- The tarmac views.
- The power outlets at every seat.
- The compact layout and crowds at peak times.
- The limited food selection.
- The lack of showers.
All food items from the buffet are complimentary. Soft drinks, house wines and well drinks are complimentary, while premium drinks are available for purchase. All selections and pricing are subject to change.
Breakfast (until approximately 10am)
- Banana nut breakfast bread, mini corn muffin, selection of bagels, sliced whole wheat bread, rye bread and white bread, served with butter, cream cheese and preserves.
- Fresh cut honeydew and cantaloupe.
- Rotating: fresh blackberries, fresh cut pineapple, orange segments, minted grapefruit segments.
- Whole apples and bananas.
- Greek vanilla yoghurt.
- Granola.
- Selection of cereals: Raisin Bran, Cheerios, Special K and Corn Flakes; whole milk, semi-skimmed milk.
- Rotating hot breakfast selection 1: Country breakfast bake with sausage, egg, cheese, and potato; scrambled eggs with bacon and cheddar; French toast bread pudding with warm maple syrup glaze; vegetable and cheese frittata; whole grain waffles with warmed banana syrup; spicy chorizo sausage skillet.
- Rotating hot breakfast selection 2: breakfast sausage links; maple cured breakfast ham; smoked Polish sausage; hickory smoked bacon; Canadian bacon.
- Breakfast potatoes.
- Orange juice, grapefruit juice, cranberry juice.
- Assorted teas with steeping ingredients: honey, lemon, fresh mint, sliced ginger
- Citrus infused water (lemon, orange, lime)
- Rotating infused waters: Cucumber mint; Mango and ginger; Strawberry basil; Watermelon; Apple and mint; Cranberry lime.
Lunch menu
- Rotating soup 1: Chicken corn chowder with sweet peppers, mushroom onion bisque; Cheddar cheese and beer; Chicken noodle; Beef pot roast; Butternut squash; Beef barley.
- Rotating soup 2: Mushroom onion bisque; Roasted vegetable; Southwestern vegetarian chili; Broccoli and cheddar; Italian wedding; Roasted tomato and red pepper.
- Fresh chopped herbs, chopped green onions, croutons, baked tortilla strips, whole wheat crackers, whole wheat roll, and seeded parker house roll.
- Salads: Spring, romaine, kale mixed green; Chopped tomatoes; Sliced red onions; Sliced cucumbers; Shredded carrots, served with LF ranch, honey mustard, olive oil and balsamic vinegar.
- Rotating signature composed salads: Tuscan bean; Honey bean barley; Wheat berry crunch; Cranberry quinoa and pumpkin; Tri‐color chickpea; Pad Thai.
- Rotating hot entrée 1: Vegetarian palek paneer; Cheese stuffed shells; Penne pasta with sausage; Mostaccioli entrée with meat sauce; Pulled BBQ pork, mini rolls, Pepper steak.
- Rotating hot entrée 2: Pearl couscous; Oven roasted potatoes; Toasted quinoa.
- Rotating desserts: Lemon bars, Toffee brownie bites; Oreo brownie bites; Blondie bites; Melt-a-way bar; Carrot cake bars.
- Double chocolate chip cookies.
- Whole apples and bananas.
Afternoon menu
- Cheeses: Swiss, Cheddar.
- Rotating artisanal feature item: Wheel of parmesan; Chandoka; Smoked gouda; Fontina; Brie; Ementhaler.
- Crudites: carrot sticks, celery sticks, cucumber slices, ranch dressing, blue cheese dressing.
- Mediterranean board: prosciutto, chorizo, salami, mortadella, served with capers, gherkins, whole grain Pomery mustard, sliced baguettes.
- Mediterranean board rotating options: Sopressata, Capicola; Bresaola; Pate or terrine.
- Snack mix: 4 hour power trail mix (cashews, pumpkin seeds, golden raisons, dried blueberries.)
- Hydration station: citrus infused water (lemon, orange, lime.)
- Rotating infused waters: Cucumber mint; Mango and ginger; Strawberry basil; Watermelon; Apple and mint; Cranberry lime.
Complimentary drinks
- Water, soft drinks and juices.
- Red Bull and Red Bull sugar free.
- Coffee, espresso, latte, cappuccino, tea, hot chocolate.
- House red and white wines.
- Prosecco: Mionetto.
- Vodka: Smirnoff.
- Red Gin: Beefeater.
- Rum: Don Q.
- Whiskey: Evan Williams, Black Label.
- Scotch: Cutty Sark.
- Beer: Miller Lite or Coors Lite, Budweiser.
Premium cocktails
- That Toddlin’ Town: Chicago distilled Koval Four Grain Whiskey, Rare Tea Cellar Sicilian Blood Orange Tea, Balsam American Amaro, Strawberry, Citrus and Mint: $10
- The Hanky Panky: A modern twist on the classic 1903 cocktail first introduced at London’s Savoy Hotel American Bar Hendrick’s Gin, Blood Orange, Sweet Vermouth, Fernet Branca, and Rosemary: $10
- Basil Raspberry Margarita: Delightfully refreshing with a hint of the unexpected Patron Reposado, Lemon, Lime, Cointreau, Pure Agave, Raspberry Puree, fresh Basil & Salt Schmear on the side: $10
- Mule Cocktails: A delicious combination of house-made ginger beer, juicy lime and any spirt of your choice topped with aromatic bitters: $10
- Texas Mule: Tito’s Handmade Vodka and Angostura Bitters: $3
- Spicy & Stormy: Captain Morgan Rum and Dale DeGroff Aromatic Bitters: $3
- Orange Ginger: Veuve Cliquot Champagne and Regan’s Orange Bitters: $3
- London Buck: Bombay Sapphire Gin and Regan’s Orange Bitters: $3
- Presbyterian: The Duke Whiskey and Angostura Bitters: $3
- Moscow Mule: Grey Goose and Angostura Bitters Grand Marnier Float: $3
Premium beers and wines
- Local craft: $3
- Blue Moon: $5
- Corona Extra: $5
- Goose Island 312: $5
- Heineken: $5
- Lagunitas IPA: $5
- Revolution Anti-Hero IPA: $5
- Sam Adams: $5
- Stella Artois: $5
- Kim Crawford Sauvignon Blanc: $12
- Livio Felluga Pinot Grigio: $8
- Napa Cellars Chardonnay: $8
- Rombauer Chardonnay: $15
- SA Prum Essence Riesling: $12
- Rocca Sveva Italian Rose: $8
- Laurent Perrier Brut: $15 By the Glass
- Veuve Clicquot Yellow Label: $30 Half Bottle
- Willamette Valley Vineyards Pinot Noir: $8
- Decoy by Duckhorn Merlot: $12
- Dona Paula Estate Malbec: $10
- Charles & Charles Red Blend: $10
- Joel Gott 815 Cabernet Sauvignon: $10
- Jordan Cabernet Sauvignon: $15
- Stag’s Leap Wine Cellars Artemis Cabernet Sauvignon: $15
Premium spirits
- Tito’s: $8.50
- Ketel One: $10
- Grey Goose: $12.50
- Tanqueray: $8.50
- Bombay Sapphire: $10
- Hendrinck’s: $12.50
- Patron Silver: $10
- Patron Reposado: $12.50
- Bacardi: $8.50
- Captain Morgan: $8.50
- Malibu: $8.50
- The Duke: $8.50
- Jack Daniels: $10
- Bulleit Rye $10
- Jameson: $10
- Crown Royal: $12.50
- Maker’s Mark: $12.50
- Balvenie Doublewood: $15
- Koval Four Grain: $15
- Glenfiddich 12 year: $12.50
- Courvoisier VS: $12.50
- Macallan 12 yr: $15
- Hennessy VSOP: $15
- Baileys: $8.50
- Campari: $8.50
- Disaronno: $10
- Kahlua: $8.50
- Fernet Branca: $8.50
- Rumchata: $8.50
- Cointreau: $10
- Drambuie: $10
You may have access to United Club as a premium customer of one of the following airlines, or as an elite member of their frequent flyer program. Check the Access rules tab for more details.
Star Alliance
Access for eligible customers traveling on any Star Alliance member airline.
ANA (NH) | Aegean (A3) | Air Canada (AC) | |||
Air China (CA) | Air India (AI) | Air New Zealand (NZ) | |||
Asiana (OZ) | Austrian (OS) | Avianca (AV) | |||
Brussels Airlines (SN) | Copa Airlines (CM) | Croatia Airlines (OU) | |||
EGYPTAIR (MS) | EVA Air (BR) | Ethiopian Airlines (ET) | |||
LOT Polish Airlines (LO) | Lufthansa (LH) | SAS (SK) | |||
SWISS (LX) | Shenzhen Airlines (ZH) | Singapore Airlines (SQ) | |||
South African Airways (SA) | TAP Air Portugal (TP) | Thai Airways (TG) | |||
Turkish Airlines (TK) | United (UA) |
Other airlines
Aer Lingus (EI) |
The following passengers have access:
- United Club members (+2 guests, or the member’s spouse and children under the age of 21.)
- United Global First passengers departing on an international flight (+1 guest)
- United BusinessFirst passengers departing on an international or p.s. flight (no guests)
- Business Class passengers departing on an international Star Alliance flight (no guests)
- First Class passengers departing on an international Star Alliance flight (+1 guest)
- United Premier Gold, Premium Platinum, Premier 1K, and Global Services members departing on an international Star Alliance flight in any class of service (+1 guest)
- Star Alliance Gold Members (except United Premier members) departing on a domestic or international Star Alliance flight in any class of service (+1 guest)
- Air Canada Maple Leaf Club members departing on a Star Alliance flight (no guests)
Notes:
- Passengers in domestic Business of First class (US including Hawaii, Canada) do not have access, unless flying on p.s. (Premium Service) between San Francisco or Los Angeles and New York JFK.
- A government-issued photo ID (such as a driver’s license, passport or military ID) is required.
Cards accepted
When flying Star Alliance. North America Plus and Worldwide memberships only
1.5 / 5, based on 51 reviews
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Overall ratings
Terrible. Pulled the food an hour before they closed. What’s the point of coming having a lounge with no food?
Awful. Understandable it is under construction but that is not a reason for unfriendly sfaff. May as well close it until you want passengers.
I left and chose McDonald’s nearby; they are nicer.
The extremely overcrowded, frenzied lounge where at the moment if one is lucky one MIGHT find a stool, is an embarrassment to the US commercial airline industry and should be an embarrassment to United’s lounge system but there is such a low bar there currently it probably is not. I actually pay money for membership in this dilapidated tattered waiting room…and that does not reliably guarantee me any place to sit. The quality of this particular United lounge is itself approximately equal to that of a regular waiting-room seat by the gate in those airports that offer free WiFi.
-Tom
A clear zero star. Nothing to offer, no service, no interest in pessengers. It clearly shows why United is loosing pessengers.
It only competes with airports like Rijhad.
The location refused our one time passes ‘due to construction’. United airlines is fulling with people….one time pass worse nothing….
That’s correct. We call out this restriction in red letters in the access rules. United also has a mention on their web site. We do agree that the lack of one pass access is a disappointment to many customers. We also understand United’s perspective when 2/3 of the club capacity is missing due to construction.
Zero stars. Let’s hope when it’s done, the size of the lounge available to its largest revenue generators, the folks who actually BUY the United Club Membership, will be much larger than this. Looks like 10lbs of crap in 5lb bag.
I’m repeatedly disappointed by the total lack of effort served up at United Club lounges, especially at OHare airport. It’s a race to the bottom in quality of offerings and human resources. Then United wonders why they rank dead last of all major airlines when it comes to customer satisfaction.
What an embarrassment. Your flagship lounge in your flagship city run in this fashion. Filthy tables, disgusting food, poor service. Staff that really have no business interacting with customers.
Who is in charge of this lounge anyway? Who hired the staff?
United leadership once again, oblivious to what’s going on around them.
Terrible survice with bad procedures. Cleaning people is very rude attitude and takes long time to have cleaning shower booth. Also service booth people are not nice and professional attitude.
Very poor, food was disgusting with dry rolls and a soup container that looked coagulated!! The food selection was awful and the coffee even worse!! It is a pity that no one seems to have travelled on any other world airline and seen how to serve the customer or to know what it is to have a warm welcoming attitude
4 stars for the showers and quiet room, and because it doesn’t get much better in O’Hare unless you’re flying a foreign airline from another terminal.