Air France KLM Lounge

Washington, DC - Dulles (IAD) Concourse A, opposite gate A20
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The basics
Operated by
Air France (AF)
Air France (AF)
Alliance
SkyTeam
SkyTeam
Bathroom: yesBusiness Center: yesComplimentary Wi-Fi: yesShowers: yesFamily Room: noSmoking Room: no
Other amenities:           
Overview
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Yelp
Comments
Overall ratings
Overall
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  • David
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    Available for PP at 11am on a weekday. Nice breakfast/snack spread. Mostly full of customers for the Korean airline’s midday flight.

  • Stefano Zanero
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    A pretty standard lounge with some food at the buffet and full service bar. Not great, not terrible. Please note they discontinued the pre-flight dinner service on the AF27 departure so don’t count on that

  • David
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    Post-COVID, they are pretty much back to not accepting PP, except maybe in the morning. I would not expect to get in after noon unless flying business class on Skyteam. And the main room is usually very crowded, though the downstairs (windowless) room usually is not. Good but simple buffet, good wine and champagne. I like the jambon beure.

  • Valerie M
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    After a very bad experience with AirFrance charging us nearly $700 in heavy baggage fees that we were not expecting (We booked through Delta and followed Delta’s baggage allowance rules.) we were told that my husband’s credit card would get us free access to the AirFrance KLM lounge near our International Departure gate. Upon entering into the lounge the mail attendant told us that what we had would not allow us to come in. We explained what the gate attendant told us and I suggested he look at my husband’s credit card to see what was possible. He did not want to look at his credit card. He kept looking at our ticket and saying the same thing over and over again. Finally I asked him very calmly what could be done. For instance, could we just pay for entry? I cannot stress how calmly and politely I did this because I was determined not to get angry and treat him poorly because we’re all human beings just trying to get through this life. After asking him this, he turned to me and said slowly and quietly, “Madam, PLEASE! I am trying to get you in this lounge.” I was shocked. I was not being rude or trying to get something for free and he treated me as if I had just unloaded on him.

    As a note to AirFrance when training their employees on how to deliver customer service, not raising your voice does make you polite or helpful. You can be rude and condescending quietly with both your words and your tone. I will never forget how condescending that man was and it will keep me from flying Air France again. So far the experience has been terrible and we have not even left Dulles yet.

  • Madeline
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    Visited at 12:30 on the Monday after Thanksgiving. Only about a dozen people in the main lounge area, perhaps 1/6 full. Did not visit what looked like a business area or a reserved area. Nice and quiet in the main area with the TV not turned up too loud.
    Check-in was easy and quick with my digital Priority Pass card. Scanned the bar code, I signed off, and I was in.
    Lounge is reasonably spacious, the open layout and enormous windows make it feel light and airy. The view of the historic Dulles tower is remarkable.
    Furniture was very comfortable and outlets were ample. Design is light and modern with very cool light fixtures.
    Cold buffet had a reasonable selection – sandwiches, small salad bar, one soup, charcuterie, yogurt, and AMAZING French bread. (Apparently finishing salt is a thing?) Plenty for a light but filling meal. Also some canned sodas available.
    There was a small hot plate portion of the buffet with vegetables and lukewarm pizza. Will stick to the cold buffet in the future.
    House wines at the bar are all French of course – I had a Sancerre and it was delightful. Quick and pleasant service.
    Overall a solid and lovely lounge option especially if you are in the A/B terminal. I still want to try the other Priority Pass lounges at Dulles but I would definitely come back!

    1. David

      It is really back to the pre-Covid quality in the review above. Champagne is Taittinger. My favorite PP lounge in IAD.

  • loungereview.com Team

    A pleasant but overly crowded lounge, offering a shower and an assortment of sandwiches, though no real food.

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