American Airlines Admirals Club

Chicago, IL - O'Hare (ORD) Terminal 3, between gates H6 and K6
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COVID-19 service adjustments: American Airlines Admirals Club is open with special service provisions.

The basics
Bathroom: yesBusiness Center: yesComplimentary Wi-Fi: yesShowers: yesFamily Room: yesSmoking Room: no
Other amenities:             
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  • Design
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    I signed up for this website specifically so I could write this review. I’ve been an AA lounge member for a while. During tighter Covid restrictions, I traveled to Denver and very much liked how this club handled things, from greeting you at the elevator, to finding you a comfortable but distanced spot (whereas, the UA club in Denver was a free for all, everyone packed in rare mask-wearing – and while I’m not a mask fan, this felt very lax). Anyway, all this to say, I think this club does things well in general. I’m also a fan of the variety of snacks including the munchies such as m&ms, plus it’s one of the rare places that has a Coke freestyle machine.

    But the reason I decided to write the review is because of the lovely employee I met on Wednesday. I believe her name is Darlene. A father/adult-daughter were a few seats away and I heard the daughter ask about using public transportation to get to her home downtown (she’s newer to the city) when she came back through in a few days. Darlene was friendly and thorough and when she realized her instructions to even get to the Blue Line enntrance at O’Hare might be confusing, she mentioned that she was working that day and if the girl came to the club, Darlene would walk with her to make sure she found it. Further, she went into great detail about how to navigate downtown, very patient with questions. The group of us started to talk, and you could just tell what a sweet, friendly person Darlene is. She asked if there was anything else she could do for us, saying that it’s her goal to make people smile (which she did that day) and she checked back before going on break. She is a great representative of the club and the company and the experience makes me happy to be a lounge member!

  • Roger

    Great lounge makeover in H/K at O’Hare – much needed and appreciated. EXCEPT that the large number of ‘service’ dogs made for disruption today. OK – so it’s Christmas, but come on!!

  • Steve

    I see mention that they give you two free drink tickets. Forgetting for a moment that they ought not to stoop to such a cheap stunt in the first place, that is not alway the case. Last time I was there I got one ticket. And then I made the mistake of asking for a Campari Spritz, which uses Campari and champagne. A distinctly unhelpful barkeep informed me that I needed to cough up two tickets or pay for one, as I was consuming two alcoholic beverages.
    And then I had to ask her to give me the remainder of the split of champagne she had used (and I had paid for).
    What happens if you ask for a Black Russian, or a Manhattan?
    Cheap, cheap, cheap.

  • Four stars for the extensive range of amenities (showers, quiet room, family room, business center) but it’s old fashioned and crowded.

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