United Club

San Francisco, CA (SFO) Terminal 3, Concourse F, near gate F5
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The basics
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    The basics
  • Operated by
    United (UA)
    United (UA)
    Bathroom: yesBusiness Center: yesComplimentary Wi-Fi: yesShowers: noFamily Room: noSmoking Room: no
    Other amenities:           
  • Our review
  • Food & Beverages
  • Airlines
  • Access rules
  • Foursquare
  • Yelp
  • Comments
  • Overall:
    Design:
    Ambience:
    Food and drinks:
    Amenities:
    Service:
    • Jean
      11 months ago

      Sucks. SFO lounges, unless you upgrade to Polaris, are so bad they aren’t worth the price! Everything is extra at the bar, sans Coors and Budweiser. Their beer selection for purchase sucks too! I can’t believe I pay this much for a membership and get this crap. Bad food selection, worst I’ve ever had-actually. And the bartender has such a bad attitude. He should be anything else in life, I can’t believe he gets away with being this rude to people. WORST bartender ever.

      Design:
      Ambience:
      Food and drinks:
      Amenities:
      Service:
    • DrSobel
      5 years ago

      I had a 11 hour layover after a long flight from Seoul, Korea and was hoping I could relax in the comfort of the lounge. However, the state of this lounge, food choices of quality and other amenities or pitiful compared to most lounges I stay at in Europe or Asia.
      On my trips I regularly stay in lounges managed by Lufthansa, British Airlines, Singapore airlines, Cathay, Hong Kong airlines, Emirates, etc. and never experienced this sad state of affairs when it comes to food and general comfort/amenities. It`s a testament to the sad state of affairs in the U.S. Airline industry which, after running every single company into the ground, has decided to stop investing in service/comfort and nickel and dime customers for everything. So, whenever I have a different airline and lounge choice I book with other companies than United or other U.S. Airlines. But this lounge was a huge disappointment and shock after coming back from a long trip in Europe and Asia, where the level of service is consistently much, much higher. I just hope on the end service for customers wins.

      The only good options were the same bad soup, stale crackers, some hummus and a few condiments – they kept bringing the same tasteless food all day. The only beverage choices were fountain drinks. If you wanted an alcoholic drink, including domestic beers, you had to pay. I have not experienced this anywhere else other than the U.S. And in some U.S. airline lounges.

      Busy, crowded and outdated lounge. Not very comfortable seating. It`s functional at best.

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