United Club

Houston, TX - George Bush Intercontinental (IAH) Terminal E, between gates E11 and E12
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The basics
Operated by
United (UA)
United (UA)
Bathroom: yesBusiness Center: yesComplimentary Wi-Fi: yesShowers: noFamily Room: yesSmoking Room: no
Other amenities:           
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  • David
    Design
    Ambience
    Food and drinks
    Amenities
    Service

    Nice and clean, not crowded on a Thursday afternoon. Food was typical UA lounge offerings, sandwiches, veggies and a few snacks.

    1. Kepler

      Traveling with Star Alliance member Lufthansa, ticket paid with United Club Card, and it was difficult to get into the lounge. Boarding pass from Lufthansa was not accepted by reader. Had to input my CC number and more to finally get my family into the lounge.

  • M. Harry

    My husband and I were traveling with our two children, one an adult, the other a teenager. We were informed that a member (my husband) may only bring two guests into the club. Fine. My husband and son went in while my daughter and I went to have lunch elsewhere. When we returned, my son was just leaving to catch his flight home. We said, okay, now my daughter and I can be admitted as the two guests, right? The front desk clerk actually laughed at that suggestion! “Oh no ma’am, you can’t just switch guests!” Why not, I wanted to know. “Because our computer is not set up that way!” Oooh. Good reason, United. Nice work, as usual.

    1. loungereview.com Team

      While the agent’s delivery may not have been the most professional, they were correct. Guest rules cannot be circumvented by switching guests.

    2. Mike Hunt

      In this instance I’m thinking United is right – otherwise entire sports teams would recycle regularly

  • loungereview.com Team

    Three stars for the showers, but a two-star feel otherwise.

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