United Club

Houston, TX - George Bush Intercontinental (IAH) Terminal E, between Gates E11 and E12
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The basics
Operated by
United (UA)
United (UA)
Bathroom: yesBusiness Center: yesComplimentary Wi-Fi: yesShowers: noFamily Room: yesSmoking Room: no
Other amenities:           
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Overall

  • M. Harry

    My husband and I were traveling with our two children, one an adult, the other a teenager. We were informed that a member (my husband) may only bring two guests into the club. Fine. My husband and son went in while my daughter and I went to have lunch elsewhere. When we returned, my son was just leaving to catch his flight home. We said, okay, now my daughter and I can be admitted as the two guests, right? The front desk clerk actually laughed at that suggestion! “Oh no ma’am, you can’t just switch guests!” Why not, I wanted to know. “Because our computer is not set up that way!” Oooh. Good reason, United. Nice work, as usual.

    1. While the agent’s delivery may not have been the most professional, they were correct. Guest rules cannot be circumvented by switching guests.

  • Three stars for the showers, but a two-star feel otherwise.

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