Blog posts: Blog

Qantas closes their Bangkok Business Class lounge

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Qantas is turning a page at Bangkok Suvarnabhumi International (BKK). As of Sunday, November 15th, the airline will permanently close their Business Class lounge and direct their passengers to the nearby Louis’ Tavern CIP Lounge, though other alternatives are also available. While disappointing, the change is hardly surprising. Qantas only operates a single daily flight from […]

SkyTeam opens a new shared lounge at Hong Kong airport (HKG)

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SkyTeam ground services have historically been weak at Hong Kong airport, compared to the solid products offered by competing alliances oneworld and Star Alliance. oneworld, the dominant alliance, benefits from the presence of home carrier Cathay Pacific, which operates an several gorgeous lounges including the newly reopened The Pier First Class Lounge, luxurious cabanas at The Wing, […]

American Airlines to close Admirals Clubs at Buffalo and San Juan airports; Miami lounge under renovation

American Airlines has embarked on an ambitious program to renovate their airport lounges, bringing additional power outlets, new furniture, and in some cases a brand new fresh design to Admirals Club clubs worldwide. While for the most part renovations have yet to happen — the airline claims that 9% of the updates are completed or underway — […]

Alaska Airlines announces a new Seattle lounge, expands access to United Club, phases out access to Delta Sky Club

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Today Alaska Airlines announced the opening of a new Board Room lounge at Seattle-Tacoma airport, expanded club hours system wide, as well as changes to reciprocal access to Delta Sky Clubs and United Clubs for Board Room members. Seattle’s hometown airline may not be a major player in the US domestic market compared to the three […]

The use of airline lounges as a marketing tool: history and innovation

We’re pleased to feature this guest post by our partner site Experience The Skies. Follow Experience The Skies for the latest on the aviation industry with a focus on route management, passenger experience and information technology.   Airline lounges provide a sanctuary for elite and high-yield passengers travelling around the world. They can be used as a […]

Cathay Pacific is doubling the size of their San Francisco lounge

The Cathay Pacific Business and First Class Lounge at San Francisco airport (SFO) Terminal A has built a reputation as a gorgeous facility. The décor designed by firm Foster & Partners boasts high-end finishes, elegant furniture, and a relaxing, upper-scale vibe. But the club, built in 2011, has far outgrown its intended target customer base and suffers from […]

New seasonal complimentary food menu at United Clubs effective today

Back in April, United introduced a major overhaul to the complimentary food selection at their United Club locations worldwide. The meager selection of pre-packaged cheese and crackers was supposed to make way for a healthier, more diverse and more nutritional selection including a yogurt bar with mixed fruit, hard broiled eggs and oatmeal at breakfast, […]