“I love flying from LaGuardia!” said no one ever. The aging airport, famously decried by former Vice President Joe Biden as a third-world facility, was never designed for the demands of modern air travel. Even premium passengers, who are used to shorter lines and posh lounges, suffer from its awkward layout: several airline clubs are […]
At United’s Polaris Lounge Los Angeles launch event, all eyes were on the airline’s posh new facilities for intercontinental business class passengers. But the management team also touched on some exciting upcoming United Club developments. The United Club is United’s membership-based lounge product. Premier Gold customers also receive access when traveling internationally. We sat down with Alex […]
The similarities between the three US heavyweights—American, Delta, United—are remarkable. In a stunning display of lack of creativity, all three carriers recently announced changes to airport club membership pricing and access rules. The changes impact how customers who purchase memberships or one-time passes. There are no changes for elite status customers, or Business and First […]
Another month, another new United Polaris Lounge. It seems like the slow roll-out of Polaris, United’s re-imagined intercontinental business class product, is starting to feel like a distant memory. The airline has picked up a healthy pace over the last few months, introducing a newly-configured aircraft with flat beds and all-aisle access every 10 days, and […]
The United Polaris galaxy expanded ever so slightly today, as the airline unveiled the third Polaris Lounge location, at New York-Newark Liberty International airport (EWR.) A luxurious haven for passengers departing or arriving in United’s intercontinental premium cabin, the Polaris Lounge Newark is modeled on its predecessors at Chicago O’Hare and San Francisco, and boasts minutely […]
San Francisco airport has a new shining star. Today, United unveiled the widely-anticipated and long-awaited Polaris Lounge, an exclusive haven for passengers traveling on the carrier’s long-haul transcontinental premium service. The lounge also welcomes Business and First Class customers departing on flights operated by Star Alliance partners, including Lufthansa, Singapore Airlines, EVA Air, and ANA. At […]
Over the holidays, United quietly unveiled a much-needed expansion of its popular Polaris Lounge for premium long-haul passengers at Chicago O’Hare airport. Polaris Lounges, the ground experience component of United’s much-hyped rejuvenated Business Class service, offer an impressive line-up of high-end amenities including semi-private productivity pods, full-service restaurant-style dining, luxurious shower suites, clothes pressing, individual […]
The main United Club at New York-Newark airport closed its doors permanently today, as the airline prepares to turn the venerable space into a posh United Polaris Lounge exclusively for international Business class passengers. Competition in the ground services arena for premium passengers is heating up, with American and United rolling out upgraded amenities and […]
United’s Polaris business class service took off to much hype over a year ago—the airline touted new private seats with all-aisle access and exclusive Polaris lounges at major hubs—but landing hasn’t been smooth. Despite notable improvements to the in-flight “soft product” including excellent bedding, enhanced meals, new china and silverware, and a myriad of small […]
When it comes to airport construction projects, nothing can be said to be certain, except high costs and delays. We take a look at three highly anticipated lounges which were due to open around mid-2017 or earlier, for which we’ll need to wait a little longer—or much longer. The Qantas Lounge at London Heathrow Construction […]
Once a haven for the lucky few, airport lounges are gaining in popularity, and are more accessible than ever thanks to a flurry of premium credit cards, affordable membership schemes such as Priority Pass, and an ever-increasing number of pay-in clubs available to all travelers for a fee. Lounges typically offer comfortable seating away from […]
If you’re a traveler with regular access to airport lounges, you may have noticed a major change in the wines served at Delta Air Lines’ Sky Clubs and United Airlines’ United Clubs. At Delta, a wine selection curated by Andrea Robinson About a year and a half ago, Delta embarked on a significant passenger experience […]
As travelers look to airlines to provide more food options in their premium lounges, we look at how three global carriers are meeting those needs. The challenge for these airlines is to offer myriad food options to adapt to different nutrition needs, time zones, eating habits and cultures. Excellence at Qatar Lounges worldwide Doha-based Qatar […]
At loungereview.com, airport lounges are our passion, and we typically don’t write flight reviews. We’ll make an exception for United Polaris business class. The much hyped service, which launched today, December 1st, 2016, features a completely redesigned end-to-end experience—with major upgrades to every aspect of the product, from ground services to catering, and continuity between […]
We are attending the United Polaris Lounge preview event at Chicago O’Hare. While we’ll have an in-depth review with full details soon, we wanted to share a few pictures of the new Polaris Lounge as soon as possible for your enjoyment. United Polaris, a premium travel experience re-designed end-to-end The introduction of United’s new premium […]
Los Angeles. Is it the sun, the glamour? The film industry’s deep pockets? The relative proximity to Asia and Australia? Every airline wants a piece of LAX. Several carriers call Los Angeles airport a hub, with tough competition between the three major alliances, and a significant presence by outsiders—Alaska, Virgin America, and Middle Eastern carriers. […]
United Airlines has opened its next-generation United Club at its Chicago O’Hare International Airport hub. The lounge, located at Gate B6, grew from 13,000 square feet seating 206 travelers to 17,435 square feet seating 374. The new United Club at ORD B6 offers complimentary hot food Jimmy Samartzis, vice president, Food Services and United Clubs, noted that […]
The cat is out of the bag. Yesterday morning in New York, United’s CEO Oscar Munoz unveiled with great fanfare the airline’s long awaited — and widely expected — complete overhaul of business class service. United has traditionally offered a premium product that lagged behind competitors — a weakness that was partially offset by the […]
Back in August, we published our Definitive Guide to United BusinessFirst and Global First Arrivals services in order to help our readers make the most of their trips in United BusinessFirst and Global First. For years, United had been offering a seldom advertised but valuable service inherited from Continental Airlines: the ability to enjoy a complimentary […]
We bring you up to speed on the latest developments in the lounge universe: United is preparing to open new United Club locations at Atlanta (ATL) and San Francisco (SFO) airports; Alaska Airlines is putting the final touches on the new Seattle-Tacoma (SEA) Board Room; Emirates has reopened their London Heathrow (LHR) lounge, and American […]
