United is finally preparing to re-open most United Club locations. The airline will turn the lights back on at 10 additional lounges by July 4th, followed by another 8 by Labor Day, bringing the tally to 30—the bulk of domestic locations. We sat down (virtually) with Alexander Dorow, Managing Director, Lounges, Premium Services and Hospitality, […]
Flying has lost a lot of its luster, even in premium classes. This summer, we reviewed the watered-down United Polaris experience to Europe—it was a tale of shrink-wrapped snacks and an eerily quiet business class cabin. United has aggressively cut amenities and services both in the air and on the ground, and unlike competitors, the […]
While domestic travel in the US is slowly ramping up—flights are increasingly full, and security lines have returned at most airports—COVID-19 has decimated international travel. In an effort to boost consumer confidence, airlines are aggressively touting enhanced hygiene protocols. But they’re not shedding much ink on service cutbacks, and especially those that impact intercontinental premium […]
While the darkest days of the COVID-19 pandemic are hopefully behind us, there are still few hints of a “new normal.” With a patchwork of government regulations and ever-changing rules, fears of a second wave, and general uncertainty, the travel industry has been decimated and is bracing for some of its darkest years ahead. Still, […]
We’ve reached out to United to find out about the upcoming United Club at New Orleans airport, the airline’s strategy to cope with the demolition of Phoenix airport Terminal 2, and plans to mitigate chronic crowding at the Newark lounges. We have exciting news to share: United is building three new clubs. But patience will […]
October is already knocking on the door, and 2019 is starting to feel like a wrap. But premium airline passengers—and just about anyone who wishes to splurge for a bit of comfort—can look forward an exciting line-up of new airport lounges scheduled to land just in time for the holiday season. Here’s the lowdown on […]
“I love flying from LaGuardia!” said no one ever. The aging airport, famously decried by former Vice President Joe Biden as a third-world facility, was never designed for the demands of modern air travel. Even premium passengers, who are used to shorter lines and posh lounges, suffer from its awkward layout: several airline clubs are […]
At United’s Polaris Lounge Los Angeles launch event, all eyes were on the airline’s posh new facilities for intercontinental business class passengers. But the management team also touched on some exciting upcoming United Club developments. The United Club is United’s membership-based lounge product. Premier Gold customers also receive access when traveling internationally. We sat down with Alex […]
The similarities between the three US heavyweights—American, Delta, United—are remarkable. In a stunning display of lack of creativity, all three carriers recently announced changes to airport club membership pricing and access rules. The changes impact how customers who purchase memberships or one-time passes. There are no changes for elite status customers, or Business and First […]
