The US airport lounge market has been shifting away from a “one-size-fits-all” approach, towards more segmentation: more products, designed for different types of customers. The launch of Delta’s first-ever Business Class only lounge at New York JFK this week cements this trend. Delta is coming to the party fashionably late: both United and American have […]
Airport lounges in North America are more popular than ever. Originally intended as exclusive and serene retreats for well-heeled travelers, airport clubs have become chronically crowded. At peak times, popular lounges routinely have to turn customers away, and those who get in might need to fight the crowds to find a seat or grab a […]
Delta has recently opened up a new SkyClub at Los Angeles International Airport, in the new SkyWay between Terminal 3 and 2. The club, which is 30,000 feet, is one of the largest clubs in Delta’s network and will be open to club members as well as those flying business class on long-haul international or […]
Travelers are flocking back to the skies, and Delta is ready to welcome them. Without fanfare, the airline has re-activated virtually every Sky Club network-wide. Two weeks ago, the second largest US carrier replaced the list of open lounges at delta.com with a simple message: “All of Delta’s Clubs will be reopened by the end […]
While the darkest days of the COVID-19 pandemic are hopefully behind us, there are still few hints of a “new normal.” With a patchwork of government regulations and ever-changing rules, fears of a second wave, and general uncertainty, the travel industry has been decimated and is bracing for some of its darkest years ahead. Still, […]
October is already knocking on the door, and 2019 is starting to feel like a wrap. But premium airline passengers—and just about anyone who wishes to splurge for a bit of comfort—can look forward an exciting line-up of new airport lounges scheduled to land just in time for the holiday season. Here’s the lowdown on […]
The similarities between the three US heavyweights—American, Delta, United—are remarkable. In a stunning display of lack of creativity, all three carriers recently announced changes to airport club membership pricing and access rules. The changes impact how customers who purchase memberships or one-time passes. There are no changes for elite status customers, or Business and First […]
Brace yourselves: the largest shake-up in the history of Los Angeles airport is about to begin. From Friday, May 12h through Wednesday, May 17th, night crews (and the occasional day crew) will achieve the seemingly impossible feat of relocating 15 airlines. The impetus behind one of the largest terminal swaps ever conceived is Delta’s major […]
If you’re a traveler with regular access to airport lounges, you may have noticed a major change in the wines served at Delta Air Lines’ Sky Clubs and United Airlines’ United Clubs. At Delta, a wine selection curated by Andrea Robinson About a year and a half ago, Delta embarked on a significant passenger experience […]
